Question

酒店服务不周，遭顾客投诉，怎样写致歉信给这位顾客及让他下次再来本酒店消费？（英文致歉信)

原文：I am writing to you complain about your hotel.I had a terrible stay in room 5012 of your hotel form the 24th to 26th of August 2007,when i come to guangzhou on business.Firstly……Secondly……Thirdly……I paid a lot for my stay in your hote and expect much better service from such a well-known hotel .In future, i will not be staying at your hotel again and will inform my business associates of the terrible service.

Answer 1

Dear Mr. So & so,
We thank you for your letter of ddmmyyyy and your your feedback during your stay at our hotel on 24th to26th August 2007, we regret that that our negligence of services has caused you unpleasant experience.
We apologize for the unpleasant happening during your stay, we promise to look into the problems seriously, and hope to provide you and your associates better service in the future.

Truely yours,
(signature)

Answer 2

如果是对一个外国人，就可以简单的说i apologize for our/my negligence of service.what else i can do for you?关键是态度要诚恳 ,