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Dear [NAME],
We apologise for the inconvenience due to our mistake and ensure you that this will not happen again.If you still have the receipt, you can exchange the spoilt product for a new one.Once again, I ensure you that this incident would not happen again and hope that you would still support us.
Yours sincerely,
[NAME]
We apologise for the inconvenience due to our mistake and ensure you that this will not happen again.If you still have the receipt, you can exchange the spoilt product for a new one.Once again, I ensure you that this incident would not happen again and hope that you would still support us.
Yours sincerely,
[NAME]
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