Question

给客户的英文道歉信

寄了一份合同到国外，但是一个月了对方还没收到，比较着急，打EMS查询说一般三个月能到，麻烦大家帮我写一篇道歉的电邮。大概说明下情况。

Answer 1

Dear XX,

Good day to you! We checked with EMS, they told us generally need taking three months to post documents to your adress. So we are apologized to you for contract being late to your company, but we will push EMS to send it to you as soon as possible, and update informations to you once available. Pls don't hesitate to contact with us if you have any doubt, tks.
Best regards.

Answer 2

Dear XXX
I am sorry for the late contract. I already mail it to your company but the EMS （Enhanced Message Service） said it would take three mouths to get to XXX(国家名). I would track the package. If there is any question, feel free to contact us.
XXX
MM/DD/YY
要中文就百度翻译吧

Answer 3

你给个中文版吧，因为不知道具体情况。这样才好帮你~~~