Question

恳求高手帮我翻译一下！谢谢啦！急急急

今天早晨8：50分，1901房间客人到前台投诉
房间的床上有蚂蚁，随后客务关系经理将此问题反映给了客房部，并亲自到房间察看，客房部对房间做了处理，下午17：00客人回到酒店，客务关系经理将处理结果告诉了客人，客人回到房间察看后表示满意！但是客人说会发一份正式的投诉书到客务关系经理的邮箱，客务关系经理已将此事上报给客房部夏经理

Answer 1

8:50 am, complaint to the front desk from room 1901

reported ants on the bed. CS manager(酒店里有这个职位吗？一般都是值班经理吧？这样的话就是duty manager)reported to HSKP and looked by himself. HSKP solved this problem after then. Duty manager report the result to the guest when he went back to hotel at 17.00 pm. The guest was very satisfied. However, the guest said he will still send a formal complaint to the mail box of the duty manager, he had already report this to HSKP manager, Ms Xia.

是不是应该把客人的姓加进去？这个是国际酒店的惯例

Answer 2

This morning 8:50 point, sue 1901 room visitors to the onstage the room on the bed to have the ant, afterward the guest serves relates manager this question to reflect that has given the guest room department, and arrived at the room examination personally, the guest room department has made processing to the room, in the afternoon 17:00 visitor will return to the hotel, the guest to serve relates manager to process the result to tell the visitor, after the visitor returned to the room examination, expressed satisfaction! But the visitor said that can send an official suit book to serve to the guest relates manager's mailbox, the guest serves relates manager to give this matter reporting guest room department Manager Xia