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摘要 Dear Mr. James Williams,Thank you for your complaint about our products. We have investigated and confirmed that this is a quality issue. We apologize for the inconvenience.In response to this incident, we can provide you with two solutions: one is to return the product, and the other is to change a new Note12 mobile phone. If you choose to return the product, we will refund the full amount of your purchase. If you choose to replace the phone, we will provide you with the same configuration

咨询记录 · 回答于2023-06-09

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Dear Mr. James Williams,Thank you for your complaint about our products. We have investigated and confirmed that this is a quality issue. We apologize for the inconvenience.In response to this incident, we can provide you with two solutions: one is to return the product, and the other is to change a new Note12 mobile phone. If you choose to return the product, we will refund the full amount of your purchase. If you choose to replace the phone, we will provide you with the same configuration

这些是全部了呗

of Note12 mobile phone, and guarantee the quality of the phone.I would like to apologize to you again, and please send the phone back to us and provide the corresponding sales order, so that we can timely return or replace the phone for you.Thank you again for your support and trust in us.With regardssaluteLiu Yan,Manager

尊敬的James Williams先生：非常感谢您对我们的产品进行投诉。我们已经进行了调查并确认这是一件质量问题。我们深表歉意给您带来不便。针对此次事件，我们可以为您提供两种解决方案：一是办理退货，二是换一台全新的Note12手机。如果您选择退货，我们将会全额退还您的购买款项。如果选择换机，我们将为您提供完全相同配置的Note12手机，并保证手机质量。再次向您表示歉意，同时请您将手机发送回我们，并提供相应的销售订单，以便我们及时为您办理退货或更换手机。再次感谢您对我们的支持和信任。此致敬礼Liu Yan,Manager

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