Question

淘宝买东西换货流程

买淘宝买了个笔记本电脑、已经签收了。想换一台。已经和卖家协商好了，卖家让我把货快递回去。我怕把货寄回去了，卖家不重新发货。怎么办。淘宝上还没有确认收货！怎么防止货退回去、卖家不发货不退款呢？

Answer 1

1、首先，打开手机淘宝。

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2、然后点击右下角我的。

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3、之后单击全部订单。

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4、找到需要退货的订单，点击“换货”。

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5、然后单击”换货“按钮。

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6、接下来单击”换货“选项。

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7、然后选择要更换的码数或者颜色。

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8、选择好之后单击“提交“。

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9、之后等待卖家同意换货申请。

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10、卖家同意后，点击填写退货物流。

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11、把退货的物流信息填写上，点击提交。

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12、最后，等待卖家确认收货后，寄回新的商品。

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Answer 2

1、首先，打开手机淘宝。

2、然后点击右下角我的。

3、之后单击全部订单。

4、找到需要退货的订单，点击“换货”。

5、然后单击”换货“按钮。

6、接下来单击”换货“选项。

7、然后选择要更换的码数或者颜色。

8、选择好之后单击“提交“。

9、之后等待卖家同意换货申请。

10、卖家同意后，点击填写退货物流。

11、把退货的物流信息填写上，点击提交。

12、最后，等待卖家确认收货后，寄回新的商品。

Answer 3

Answer 4

Answer 5

换货流程：
1、买家可在“我的淘宝－已买到的宝贝”页面通过"投诉维权"通道向淘宝发起“7天无理由退换货”赔付申请；
2、在收到买家“7天无理由退换货”赔付申请后，淘宝有权根据协调情况要求交易双方提供必要证明，并确认及判定；
3、当淘宝根据相关规范判定买家“7天无理由退换货”赔付申请成立，则有权通知支付宝公司自卖家的支付宝账户直接扣除相应金额款项先行赔付给买家。
4、非商品质量问题而由买家发起的退换货行为:
1)商家包邮产品由双方分别承担发货运费；
2)非商家包邮产品，所有邮费均由买家承担。
当交易成功之后，买家在淘宝网上发起维权，维权要求为“需要换货”或者是“需要维修”时，卖家有72小时的时间与买家协商处理，可以进入“卖家中心”—“维权管理”—“我收到的维权请求”中进行查看。
点击页面上的“同意退款”来同意维权协议 ，若卖家设置过退货地址，系统会默认选择，若未设置，可以直接填写。同意给买家换货后，系统会给予双方10天的时间进行换货或者维修的处理，超时这个时间买家没有撤销维权，淘宝客服会在2个工作日内介入处理。
卖家不同意给买家换货、维修可以点击页面上的“不同意退款”，后续淘宝客服会在2个工作日内介入，帮助协调处理。