Question

急急急！！！请求高手帮我把下面这段文字翻译成英语.谢谢了!

从文章中可以看出，xx公司是一个以销售办公用品为主的企业，并有送货上门服务，价格比同类商品低。由此可以看出满足顾客的办公需求;快速的传递；低价格；高品质；是公司为顾客创造的价值。
但是在这么多的顾客价值中，顾客的服务质量却不好，特别是电话服务和送货上门服务。例如，电话服务时常没有接听员接听，顾客的等候时间长，送货上门服务不能把货物送到顾客手中，只是把货物放在门口，或者让顾客去领取。如果是我负责公司的顾客服务，我会做得更好。第一，培训员工，让员工具有服务顾客的意识。让他们知道满足顾客需求的重要性。第二，增加顾客服务热线的接听员。第三，把货物及时送到顾客手中，真正实现上门服务。第四，建立一个顾客数据库系统。在顾客进行购物时记录客户信息，并研究顾客的购买周期，上门咨询服务。第五，增加对顾客的关怀，例如记录顾客的生日，及时送上祝福。
面对顾客的抱怨以及不满需要及时的记录，研究讨论后给顾客满意的答复。

Answer 1

In the article, from xx company is a sales office supplies enterprises, and a door-to-door service, lower than the same products. We can see that meet customer demand; the office Rapid transfer, Low price, High quality, Is the company create value for the customer.
But in so many of the customer value, customer service quality is bad, especially the telephone service and door-to-door service. For example, telephone service often no answer for the customer, answering the part time, door-to-door service cannot be delivered the goods to customers, but the goods on the doorstep, or allow customers to receive. If I were responsible for the company's customer service, I will do better. First, staff training, let employees with customer service consciousness. Let them know the importance of meeting customer needs. Second, increase customer service hotline's answer. Third, the goods timely to customers, true door-to-door service. Fourth, to build a customer database system. When shopping at customers and customer information and records of the buying cycle, the customer advisory services. Fifth, to increase customer care, such as customer's birthday, timely records on blessing.
Facing the customer complaints and dissatisfaction need timely records and discuss research to customer satisfactory reply.