外贸新手应该如何接听国外客户电话
给买家打电话的常用口语
开场
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，请问您是Smith先生吗？
对方不在或正忙
Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否请您留个消息，告诉他……
When is a good time to call?
什么时候方便我再次来电？
When is she/he going to be back?
他什么时候回来？
Could you tell him/her that I called, please?
能否转告他我找过他？
Could you ask him/her to call me back, please?
能否转告他请他回电给我？
Okay, thanks. I'll call back later.
好的，谢谢，我待会儿再打来。
有事说事
I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打电话来是为了……
纠正对方的说法
I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所误解……
与买家确认重要信息
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to confirm, …
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您确认一下，您的意思是……
没有听清买家在说什么
I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我没听清，您能重复一遍吗？
Would you mind spelling that for me?
您能把这个拼写一下给我吗？
Would you mind slowing down?
您能说慢一点吗？
Would you mind speaking up a little bit?
您能说大声一点吗？
当通话质量不好时
I'm sorry, could you speak up, please?
Would you mind speaking up a bit?
您能说大声一点吗？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思线路不好，听不清楚。
挂电话时
I will follow up with the requested information soon.
我会尽快跟进您所需的信息。
I will keep you updated on our progress.
有新的进展我会及时通知您。
Thank you for your time. Have a great day!
谢谢，祝您愉快！
小贴士
给买家打电话前的准备工作
01、预约
为了不打扰对方生活工作，跟买家通电话前最好预约一个时间，这样就不会引起买家的反感。
02、FAQ
准备好你所能想到的有关产品、有关公司的问题和答案，以便第一时间为买家解决疑问。
03、录音APP
对于听力不太好的外贸人，可以试试在手机里装个电话录音APP，这样即使一开始没有听清客户说的话，挂断电话后也可以通过录音反复确认。
为外贸人列举了一些英语电话的常用句式，在给买家打电话前，不妨多练习。
开场话术
Hi, it's 你的名字 from 你的公司. May I (please) speak to Mr.Smith?
你好，我是x公司的xx，请问您是Smith先生吗？
- 对方不在或正忙
Could you please take a message? Please tell her/him that…
I'd like to leave her/him a message. Please let her/him know that…
能否请您留个消息，告诉他……
When is a good time to call?
什么时候方便我再次来电？
When is she/he going to be back?
他什么时候回来？
Could you tell him/her that I called, please?
能否转告他我找过他？
Could you ask him/her to call me back, please?
能否转告他请他回电给我？
Okay, thanks. I'll call back later.
好的，谢谢，我待会儿再打来。
- 有事说事
I'm calling to ask about/discuss/clarify…
I just wanted to ask…
I'm calling about/because…
I'm calling to follow up on…
我打电话来是为了……
- 纠正对方的说法
I'm sorry, but I think there has been a misunderstanding…
I'm sorry, but it's not quite right.
不好意思，但我想您有所误解……
- 与买家确认重要信息
Let me see if I got that right.
When you say…do you mean…?
So if I understand you correctly…
Just to clarify, you said…
I'm not sure I understand. Did you mean…?
再跟您确认一下，您的意思是……
- 没有听清买家在说什么
I'm sorry, I didn't catch that. Could you please repeat yourself?
不好意思，我没听清，您能重复一遍吗？
Would you mind spelling that for me?
您能把这个拼写一下给我吗？
Would you mind slowing down?
您能说慢一点吗？
Would you mind speaking up a little bit?
您能说大声一点吗？
- 当通话质量不好时
I'm sorry, could you speak up, please?
Would you mind speaking up a bit?
您能说大声一点吗？
I'm sorry I can't hear you very well.
I think we have a bad connection.
不好意思线路不好，听不清楚。
- 结束通话时
I will follow up with the requested information soon.
我会尽快跟进您所需的信息。
I will keep you updated on our progress.
有新的进展我会及时通知您。
Thank you for your time. Have a great day!
谢谢，祝您愉快！
