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培训计划一、新员工入职培训培训时间:每月培训一次,每次四天(三天上课,最后一天考试)培训对象:每个月新上岗的员工和上月培训没有通过考试的员工培训者:人力资源训主管培训内容... 培训计划
一、 新员工入职培训
培训时间:每月培训一次,每次四天(三天上课,最后一天考试)
培训对象:每个月新上岗的员工和上月培训没有通过考试的员工
培训者: 人力资源训主管
培训内容:
以《员工手册》为主,介绍酒店的过去和未来及规章制度、酒店知识与概况、酒店业与旅游业的关系、酒店与其它产业的内在联系与区别、酒店旅游业发展趋势与前景、介绍酒店的礼仪礼貌、服务意识与人际关系、酒店消防与安全知识培训等。
二、 外语培训
培训时间:全年培训(每周一、三初级英语,每周四、五中级英语—)
培训对象:酒店一线面客部门与二线热爱英语的员工均需参加培训
培训者: 人力资源训主管
培训内容
初级班从音标开始,以许国璋英语为主要教材,以酒店英语为辅,中级班以新概念英语为主,以旅游饭店英语为辅强调听力与会话能力的培养。
培训方法
视听说全方位培训,每两个月进行一次考试,考试前在名者给予一定的物质奖励(第一名奖励50元,第二名奖励30元,第三名奖励20元)
培训地点:多功能厅
三、 节假日联欢活动
活动时间:每年的春节、国际劳动节、中秋节、国庆节
活动安排
人力资源部选定活动内容,再下发活动通知,由各部门内部组织参加项目。人力资源部负责组织与安排欢庆程序并邀请总经理讲话,各部门经理积极参加。
活动内容:以联欢共庆为主,包括歌咏、小品、游戏等活动。
活动地点:多功能厅
四、 礼貌礼仪培训
培训时间:每年的一月份与八月份各举行一次
培训内容:由人力资源部选定培训内容,着重提高酒店员工服务意识与质量。
培训对象:酒店全体员工
培训者: 人力资源部培训主管
培训地点:多功能厅
五、 酒店常识培训
培训时间:每年的二月份举办
培训内容:酒店的发源与发展,酒店的概况与发展趋势,酒店的各部门职责与职能等
培训对象:酒店全体员工
培训者:人力资源部主管
培训地点:多功能厅
六、 季度优秀员工评选活动
评选时间:每年的四月、七月、十月、一月
评选对象:酒店各部门员工均有资格参加
评选形成:每季度请各部门根据员工工作表现,推选本部门1至2名优秀员工,写清该员工优秀事迹与表现等。人力资源部根据各部门选来的推荐表进行考核后确定本季度之优秀员工,并于每季度的酒店员工大会时颁发荣誉证书与奖金100元。
七、 急救知识培训
培训时间:每年的十月份进行一次
培训内容;发生意外伤害时的紧急救治疗与预防措施。如:烫伤、蛇咬、溺水等的急救措施。
培训对象:酒店全体员工
培训地点:多功能厅
培训者:保安部
八、 领班、主管管理素质培训
培训时间:每年的七月份进行
培训内容:酒店各级之间的工作关系,酒店领导艺术与方法等
培训对象:酒店各部门的领班与主管
培训者:人力资源部主管
培训地点:多功能厅
九、 酒店美容健身讲座
培训时间:每年七月份举办
培训内容:酒店的员工期怎么化妆、日常生活中的护肤、美空学问。
培训对象:酒店全体员工
培训者: 从外部邀请这方面专业人士,给予100——200元的报酬。
培训地点:多功能厅
十、中国文化知识讲座
讲座时间:第年的一月、三月、八月与十月份各举办一次
讲座内容:中国上下五千年的文化与艺术、中国山水、名盛景点的欣赏、各大宗教知识等。 培训计划
参加者: 酒店全体员工
讲座老师:从外部邀请这方面专业人士(100——200元报酬)
讲座地点:多功能厅
十一、全体员工军训
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叶子抹茶
2009-12-03
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Training Program
First, new staff induction training
Training time: Training once a month, every four days (three days of classes, the last day of examinations)
Target audience: every month a new induction training of employees and last month, the staff did not pass the exam
Trainer: Human resources and training director of
Training content:
A "handbook for employees" mainly to introduce the hotel's past and future, rules and regulations, hotel knowledge and an overview of the relationship between the hotel industry and tourism, hotel and other industries of the internal relations and differences between the hotel industry development trends and prospects to introduce the hotel etiquette, politeness, service awareness and interpersonal relations, the hotel fire and safety knowledge and training.
Second, foreign language training
Training time: the whole year training (every Monday, three junior in English, every Thursday, 5 Intermediate English -)
Target audience: Hotel front-line face-off department and second-loving English-speaking staff are required to participate in training
Trainer: Human resources and training director of
Training
Junior classes start from the phonetic to Xu Guozhang English as the main materials to hotel in English secondary, intermediate, mainly in English classes to new concepts in order to tourist hotel in English secondary stress listening and speaking ability.
Training Methods
Audio-visual all-round training, examination once every two months, the examination before the people who give a degree of material incentives (first-place awards 50, the second award 30 yuan, 20 yuan third award)
Training Venue: Multifunctional Hall
Third, holiday get-together activities
Time: the annual Spring Festival, International Labor Day Festival, National Day
Events
HR content of selected activities, and then issued announcements of activities, the internal organization of each department involved in the project. Human Resources Department is responsible for organizing and making arrangements for his speech celebrating the program and invited the general manager, all department managers to participate actively.
Activities: The get-together to celebrate the main, including singing, comedy, games and other activities.
Venue: Multi-function Hall
4, courtesy Etiquette Training
Training time: January and August every year to hold a
Training Content: Selected by the HR training content, focus on improving hotel staff awareness of service and quality.
Target audience: hotel staff
Trainer: Human Resources Training in charge of
Training Venue: Multifunctional Hall
5, the hotel common sense training
Training time: held every year in February
Training content: the origin and development of hotel, the hotel in general and the development trend of the hotel the duties and functions of various departments
Target audience: hotel staff
Trainer: Human Resources in charge of
Training Venue: Multifunctional Hall
6, quarterly appraisal and selection of outstanding employees
Selection time: every year in April, July, October, January
Selection object: Hotel staff are eligible to participate in various departments
Selection form: Each quarter, the department in accordance with requests of staff performance, the selection of this sector 1-2 of outstanding employees, Xieqing the employee and the performance of good deeds. Human Resources departments of the various elections to the recommendation table determined after evaluation of the quality of this quarter, staff, and in each quarter of the hotel staff, when the General Assembly, an honorary certificate and prize money 100.
7, first-aid knowledge training
Training Time: October every year to conduct a
Training content; accident injury emergency rescue treatment and preventive measures. Such as: burns, snake bites, drowning and other first aid measures.
Target audience: hotel staff
Training Venue: Multifunctional Hall
Trainer: Security Department
8, foreman in charge of the quality of management training
Training time: every year in July to
Training content: the working relationship between all levels of hotel, hotel art and methods of leadership
Target audience: Hotel foreman and in charge of various departments
Trainer: Human Resources in charge of
Training Venue: Multifunctional Hall
9, the hotel beauty fitness seminars
Training time: held annually in July
Training content: the hotel staff make-up period of how daily life in the skin, the United States Air learning.
Target audience: hotel staff
Trainer: From the outside to invite professionals in to give 100 - 200 yuan reward.
Training Venue: Multifunctional Hall
10, lectures on Chinese culture
Time: The first-year in January, March, August and October each hold a
Lecture content: up and down five thousand years of Chinese culture and art, Chinese landscape, famous spots to enjoy Sheng major religions knowledge. Training Program
Participants: hotel staff
Lecture teacher: from the outside to invite professionals in this area (100 - 200 yuan reward)

Lecture Venue: Multifunctional Hall
11, military training for all staff
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Training Program

First, new staff induction training

Training time: Training once a month, every four days (three days of classes, the last day of examinations)

Target audience: every month a new induction training of employees and last month, the staff did not pass the exam

Trainer: Human resources and training director of

Training content:

A "handbook for employees" mainly to introduce the hotel's past and future, rules and regulations, hotel knowledge and an overview of the relationship between the hotel industry and tourism, hotel and other industries of the internal relations and differences between the hotel industry development trends and prospects to introduce the hotel etiquette, politeness, service awareness and interpersonal relations, the hotel fire and safety knowledge and training.

Second, foreign language training

Training time: the whole year training (every Monday, three junior in English, every Thursday, 5 Intermediate English -)

Target audience: Hotel front-line face-off department and second-loving English-speaking staff are required to participate in training

Trainer: Human resources and training director of

Training

Junior classes start from the phonetic to Xu Guozhang English as the main materials to hotel in English secondary, intermediate, mainly in English classes to new concepts in order to tourist hotel in English secondary stress listening and speaking ability.

Training Methods

Audio-visual all-round training, examination once every two months, the examination before the people who give a degree of material incentives (first-place awards 50, the second award 30 yuan, 20 yuan third award)

Training Venue: Multifunctional Hall

Third, holiday get-together activities

Time: the annual Spring Festival, International Labor Day Festival, National Day

Events

HR content of selected activities, and then issued announcements of activities, the internal organization of each department involved in the project. Human Resources Department is responsible for organizing and making arrangements for his speech celebrating the program and invited the general manager, all department managers to participate actively.

Activities: The get-together to celebrate the main, including singing, comedy, games and other activities.

Venue: Multi-function Hall

4, courtesy Etiquette Training

Training time: January and August every year to hold a

Training Content: Selected by the HR training content, focus on improving hotel staff awareness of service and quality.

Target audience: hotel staff

Trainer: Human Resources Training in charge of

Training Venue: Multifunctional Hall

5, the hotel common sense training

Training time: held every year in February

Training content: the origin and development of hotel, the hotel in general and the development trend of the hotel the duties and functions of various departments

Target audience: hotel staff

Trainer: Human Resources in charge of

Training Venue: Multifunctional Hall

6, quarterly appraisal and selection of outstanding employees

Selection time: every year in April, July, October, January

Selection object: Hotel staff are eligible to participate in various departments

Selection form: Each quarter, the department in accordance with requests of staff performance, the selection of this sector 1-2 of outstanding employees, Xieqing the employee and the performance of good deeds. Human Resources departments of the various elections to the recommendation table determined after evaluation of the quality of this quarter, staff, and in each quarter of the hotel staff, when the General Assembly, an honorary certificate and prize money 100.

7, first-aid knowledge training

Training Time: October every year to conduct a

Training content; accident injury emergency rescue treatment and preventive measures. Such as: burns, snake bites, drowning and other first aid measures.

Target audience: hotel staff

Training Venue: Multifunctional Hall

Trainer: Security Department

8, foreman in charge of the quality of management training

Training time: every year in July to

Training content: the working relationship between all levels of hotel, hotel art and methods of leadership

Target audience: Hotel foreman and in charge of various departments

Trainer: Human Resources in charge of

Training Venue: Multifunctional Hall

9, the hotel beauty fitness seminars

Training time: held annually in July

Training content: the hotel staff make-up period of how daily life in the skin, the United States Air learning.

Target audience: hotel staff

Trainer: From the outside to invite professionals in to give 100 - 200 yuan reward.

Training Venue: Multifunctional Hall

10, lectures on Chinese culture

Time: The first-year in January, March, August and October each hold a

Lecture content: up and down five thousand years of Chinese culture and art, Chinese landscape, famous spots to enjoy Sheng major religions knowledge. Training Program

Participants: hotel staff

Lecture teacher: from the outside to invite professionals in this area (100 - 200 yuan reward)

Lecture Venue: Multifunctional Hall

11, military training for all staff
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