Question

求英语翻译 请求退款的

翻译下面的文字：

退款申请

尊敬的亚马逊云服务公司，2015年12月3日我的信用卡被你们公司扣取了一个月的服务费用，是53.57美元。直到这个时候，我才记起我注册过一个亚马逊云服务账户。

现在我要解释，去年我注册账户时有一年的免费使用期限。注册完我的账户后，我感觉服务条目太乱，我看不明白，我不是很了解云服务器的各项服务的功能，也不了解各项目收费明细。所以，注册完成后，账户一直没使用，一直没登陆。没在账户里没做过任何业务，没使用过任何云服务。也就是我没享受过亚马逊的服务。以后，我大概也不会使用到这些服务。直到现在，因为亚马逊扣钱了我才登录账户，了解费用情况。

现在。我申请亚马逊退还所扣的费用，就是退还从我信用卡里扣取的53.57美元。

退款基于以下理由：
1.我注册了账户，但我一直没再登陆过这个账户，没做过任何业务。我没享用过亚马逊的服务，我的账户也没有给亚马逊服务器增加任何负担。以后，也不会使用到亚马逊云服务器的服务。
2.免费试用到期时，亚马逊并没有给我任何提醒，没有告知免费到期，以便我注销账户。没有邮件，没有电话，没有短信。
3.这种收费方式不符合中国惯例，在中国，成熟完善公司的收费服务都会有醒目的事先通知。

真诚希望亚马逊详尽了解情况，给予退款。

谢谢

Answer 1

Application of drawback

Dear Amazon's cloud servicesCompany,
My credit card has been charged forUSD53.57 for service charge of one month by your company on 3 Dec, 2015. Untilthis, I didn’t recognize that I have an account at Amazon’s cloud service.

I have got a free charge for one yearwhen I apply the account. But after I applied the account, I realized theservice terms is not so clear to me, and I can not totally understand thefunction of each service and it’s cost. So I never log in and use it, there isno business and cloud service for my account, which means I never enjoyed any ofthe service. What’s more, I consider I will not use it in the future. Only nowwhen I was informed that Amazon charges me the cost,then did I log in and learnthe terms of cost.
Now I request Amazon to return the cost charged from me back, which means the53.57USD charged from my credit card
Below are the reasons:
1. Even though I applythe account, but I never log in, never use it for any business. I didn’t useany services provided by Amazon, and my account didn’t make any extra troubleor burden to Amazon. And I will not use it in the future.
2. There is no alarm ornotification from Amazon to me to warn the free trials is out of time, noemail, no phone call, no SMS
3. This charging way isnot in according with Chinese routine, while in China, any mature company hasit’s notification for it’s service charge

I hope Amazon will learn the status carefully and return the money back.
Thank you!

Answer 2

本人亚马逊准客服，你可以给客服发邮件或打电话求助，会给你答复的。

追问

哪的电话，北京的办公室还是美国的，网站上没有电话
通过网站给亚马逊提的Case，没见回音