Question

英语翻译~着急

领导：
大连客户陈昆新购CAT 336D/JBT00991 在11月29日交机3.8小时，30日报修说液压泵漏油。12月1日赶到现场，机器小时数为4.6小时,机器未做任何挖掘工作，经检查发现飞轮壳下面有油迹，打开飞轮壳底螺栓，里面流出液压油。初步判定液压泵轴头密封漏油。进一步检查又发现风扇泵壳体有沙眼漏液压油。客户当时很不满意，强烈要求更换新车。我们现场经过艰难协商说服客户更换密封和风扇泵。12月2日到达现场更换轴头密封，试车1个多小时无渗漏。12月4日客户再次报修液压泵漏油，5日到达现场，机器10.9小时，检查发现仍是轴头密封漏油。同时发现液压泵后壳体接逢处也漏油（此处需将泵解体更换密封）。客户强烈不满要求换车，不同意二次维修。通过我们和销售员连续多日的协商劝说，客户终于同意更换泵总成。经过公司领导和各方协调，促成紧急从WERC拆卸一台336D退机的泵总成，于12月13日为客户更换上,此时机器67小时，试车观察2.5小时工作正常，无渗漏。12月14日客户再次报修泵漏油。我们现场检查，机器76.6小时，仍为泵轴头密封漏油，又更换了轴头密封，15日报修仍然漏油。期间通过北京CT与徐州工厂CAT方面联系寻求支持，建议我们检查泵的联轴器，标准的上面应有匹配的数字，实际检查联轴器发动机一端有数字，液压泵一端无数字匹配，由此怀疑该车出厂装配时就存在问题，没有动平衡的匹配。遂将此情况及相片通过北京发给徐州工厂，无回复。经过同客户艰难协商， 12月22日在机器83小时按CAT的技术要求更换泵连接器组件和新的泵轴密封。现场按照标准载荷前热车20分钟，试车3小时，没有发现漏油。12月23日，客户再次试车2小时，没有发现漏油，12月24日客户试车4H，机器90H时发现漏油，我们当天下午赶到现场，检查发现泵轴密封又漏油。10年1月26日我们又更换了一次新的泵连接器（并检查新的连接器的匹配号都正确）和新液压泵，并现场检查客户的荷前热车，都符合我们CAT的技术要求。试车4小时没有漏油（当时是168小时）。10年2月2日客户再次保修漏油，现场检查机器当时186小时，仍旧是泵密封漏油。客户情绪非常激动，无法正常沟通，不允许在对该设备进行维修。要求必须退车解决问题。我将进一步跟踪事态的发展，及时汇报。

谢谢！祝好！
待天津大修厂维修后可按维修情况请租赁部估价，再行出售。

Answer 1

Dear Supervisor,
Customer Chen Qun in Dalian purchased new CAT 336D/JBT00991. Unit was delivered on Nov-29 with 3.8 machine hrs. Customer reported hydraulic pump oil leak on Nov-30. Arrived at the scene on December 1. Machine at 4.6 hours and had not performed any actual excavation. Upon inspection found traces of oil beneath the flywheel shell. Hydraulic oil flew out when the bolt at the end of flywheel was released. Preliminary assessment was the hydraulic pump shaft seal had leakage. Further examination discovered that the fan pump housing causes leakage. The customers were very dissatisfied and strongly demanded replacement. We went through difficult negotiations to convince customers to replace seals and fan pumps. Arrived at the scene on December 2 to replace shaft seals and tested for more than 1 hour without leakage. On December 4 customer again reported hydraulic pump oil leak. Arrived at the scene on December 5. Machine at 10.9 hrs. Found the same shaft seal leakage. Also found that the connecting parts at the back of the hydraulic pump housing also leaks (in this case the disintegration of the pump is needed to replace the seal). Customer very dissatisfied and strongly demanded complete replacement and did not agree with the second repair. Through days of persuasion by us and sales, the customer finally agreed to replace only the pump assembly. Through the company's leadership and coordination with different parties, we were able to acquire a pump assembly through emergency disassembly from a returned 336D from WERC. Installed for the customer on December 13. Machine at 67 hours. Tested for 2.5 hours with normal performance and no leakage. Customer reported pump oil leakage again on December 14. We arrived on site for inspection. Machine at 76.6 hours. Leakage still found at pump shaft seal. Again replaced shaft seal. Customer reported leakage again on 15th. Meanwhile we contacted CAT in Xuzhou through CT Beijing seeking support. It was recommended that we check the pump coupling; the standard units should have matching figures on them. The actual inspection found numbers on the coupling engine end, but no numbers on the hydraulic pump end, raising concerns that the problem came through factory assembly problems where no balancing was done. We reported the problem with photos to the Xuzhou factory through Beijing but received no reply. After difficult negotiations with the client, on December 22, at machine 83 hours, we replaced connector components and the new shaft seal according to the technical requirements from CAT. Performed warm up for 20 minutes according to the standard and 3 hours of testing and found no oil leakage. On December 23, the customer re-tested for two hours and found no leak. On December 24 customer tested for 4 hours and found leakage at 90 machine hours. We arrived in the afternoon and found leakage in the pump shaft seal again. On January 26 we replaced with a new pump connector (and checked that the matching numbers on the new connectors are all correct) and a new hydraulic pump. Also inspected the on-site warm up before actual load and found all were in line with our CAT technical requirements. Found no leak through the 4-hour test (machine at 168 hours). On February 2 the customer reported leakage again. On-site inspection discovered that the machine was at 186 hours and the leak is still from the pump seal. Customer was very emotional, could not be communicated with normally, and did not allow further repair on the equipment. The customer requested that the entire equipment must be returned to solve the problem. I will further follow up with the developments and keep you updated.

Thank you and best regards.

补充

待天津大修厂维修后可按维修情况请租赁部估价，再行出售。
After reparations by Tianjin major repairs factory the unit can be reevaluated by the leasing department according to the outcome of the repair and prepared for sale.

Answer 2

Leadership:
Dalian, a new customer to buy CAT 336D/JBT00991 Chen Kun in the November 29 cross-machine 3.8 hours, 30 daily, said hydraulic pump leak repair. December 1 to the scene, machine hours to 4.6 hours, the machine without making any excavation work, upon inspection found traces of oil beneath the flywheel shell, open the shell at the end of bolt flywheel, which outflow of hydraulic oil. A preliminary determination was the first hydraulic pump shaft seal leakage. Further examination also found that the fan pump housing with hydraulic fluid leakage trachoma. Clients were very dissatisfied and strongly demanded replacement. We live through the difficult negotiations to convince customers to replace seals and fan pumps. December 2 arrived at the scene to replace shaft seal,
Test more than 1 hours without leakage. December 4 customer once again reported that repair hydraulic pump oil spills, 5, arrived at the scene, machinery and 10.9 hours, is still found to the first shaft seal leakage. Also found that the hydraulic pump housing then every post-office also spill (in this case the disintegration of the need to replace the pump seal). Strong dissatisfaction with customer demand transfer, do not agree with the second repair. Through our salesman to persuade successive days of consultations, the customer finally agreed to replace the pump assembly. Through the company's leadership and coordination of all parties led to an emergency demolition of a 336D from the WERC back machine pump assembly, on December 13 for the customer to replace, the time machine 67 hours, testing for 2.5
Normal working hours, no leakage. December 14 customer once again reported that repair pump oil spill. We are on-site inspection, machinery 76.6 hours, is still the first pump shaft seal leak, but also the replacement of shaft seal, 15 Daily News continues to leak repair. CT and adopted during the Beijing factory in Xuzhou in contact CAT to seek support, it is recommended that we check the pump coupling, the standard should match the above figures, the actual inspection coupling one end of the engine numbers, no numbers match the hydraulic pump at one end, thus suspected car factory assembly problems when there is no balancing of the match. Then has the situation and
Photos sent through the Beijing factory in Xuzhou, no reply. After tough negotiations with the client, 12-22 in the machine 83 hours according to the technical requirements for the replacement pump CAT connector components and the new shaft seal. On-site according to the standard load for 20 minutes before the hot car, test 3 hours and found no oil leakage. December 23, the customer re-test two hours and found no oil spills, December 24 customer test 4H, machine 90H found that oil spills, we have the afternoon to the scene, they found to pump shaft seal leakage. 10 January 26 we have replaced with a new pump connector (and check the new connector matching numbers are correct) and new fluid
Pressure pump, and on-site inspections before the heat load of customers cars, are in line with our CAT's technical requirements. 4-hour test does not leak (at that time is 168 hours). 10 February 2 customer warranty again, oil spills, on-site inspection the machine was 186 hours, is still the pump seal leak. Customer was very excited and can not properly communicate with the device does not allow for maintenance. Requested to be retired car solve the problem. I will further follow the developments, timely reporting.

Thanks! I wish good!

Answer 3

Leadership:
Dalian, a new customer to buy CAT 336D/JBT00991 Chen Kun in the November 29 cross-machine 3.8 hours, 30 daily, said hydraulic pump leak repair. December 1 to the scene, machine hours to 4.6 hours, the machine without making any excavation work, upon inspection found traces of oil beneath the flywheel shell, open the shell at the end of bolt flywheel, which outflow of hydraulic oil. A preliminary determination was the first hydraulic pump shaft seal leakage. Further examination also found that the fan pump housing with hydraulic fluid leakage trachoma. Clients were very dissatisfied and strongly demanded replacement. We live through the difficult negotiations to convince customers to replace seals and fan pumps. December 2 arrived at the scene to replace shaft seals, testing more than 1 hours without leakage. December 4 customer once again reported that repair hydraulic pump oil spills, 5, arrived at the scene, machinery and 10.9 hours, is still found to the first shaft seal leakage. Also found that the hydraulic pump housing then every post-office also spill (in this case the disintegration of the need to replace the pump seal). Strong dissatisfaction with customer demand transfer, do not agree with the second repair. Through our salesman to persuade successive days of consultations, the customer finally agreed to replace the pump assembly. Through the company's leadership and coordination of all parties led to an emergency demolition of a 336D from the WERC back machine pump assembly, on December 13 for the customer to replace, the time machine 67 hours, testing for 2.5 hours of work normally, no leakage. December 14 customer once again reported that repair pump oil spill. We are on-site inspection, machinery 76.6 hours, is still the first pump shaft seal leak, but also the replacement of shaft seal, 15 Daily News continues to leak repair. CT and adopted during the Beijing factory in Xuzhou in contact CAT to seek support, it is recommended that we check the pump coupling, the standard should match the above figures, the actual inspection coupling one end of the engine numbers, no numbers match the hydraulic pump at one end, thus suspected car factory assembly problems when there is no balancing of the match. Then has this case and photographs sent by Beijing factory in Xuzhou, no reply. After tough negotiations with the client, 12-22 in the machine 83 hours according to the technical requirements for the replacement pump CAT connector components and the new shaft seal. On-site according to the standard load for 20 minutes before the hot car, test 3 hours and found no oil leakage. December 23, the customer re-test two hours and found no oil spills, December 24 customer test 4H, machine 90H found that oil spills, we have the afternoon to the scene, they found to pump shaft seal leakage. 10 January 26 we have replaced with a new pump connector (and check the new connectors matching numbers are correct) and a new hydraulic pump, and on-site inspections before the heat load of customers cars, are in line with our CAT technology requirements. 4-hour test does not leak (at that time is 168 hours). 10 February 2 customer warranty again, oil spills, on-site inspection the machine was 186 hours, is still the pump seal leak. Customer was very excited and can not properly communicate with the device does not allow for maintenance. Requested to be retired car solve the problem. I will further follow the developments, timely reporting.

Thanks! I wish good!

Answer 4

Leadership:
Dalian, a new customer to buy CAT 336D/JBT00991 Chen Kun in the November 29 cross-machine 3.8 hours, 30 daily, said hydraulic pump leak repair. December 1 to the scene, machine hours to 4.6 hours, the machine without making any excavation work, upon inspection found traces of oil beneath the flywheel shell, open the shell at the end of bolt flywheel, which outflow of hydraulic oil. A preliminary determination was the first hydraulic pump shaft seal leakage. Further examination also found that the fan pump housing with hydraulic fluid leakage trachoma. Clients were very dissatisfied and strongly demanded replacement. We live through the difficult negotiations to convince customers to replace seals and fan pumps. December 2 arrived at the scene to replace shaft seals, testing more than 1 hours without leakage. December 4 customer once again reported that repair hydraulic pump oil spills, 5, arrived at the scene, machinery and 10.9 hours, is still found to the first shaft seal leakage. Also found that the hydraulic pump housing then every post-office also spill (in this case the disintegration of the need to replace the pump seal). Strong dissatisfaction with customer demand transfer, do not agree with the second repair. Through our salesman to persuade successive days of consultations, the customer finally agreed to replace the pump assembly. Through the company's leadership and coordination of all parties led to an emergency demolition of a 336D from the WERC back machine pump assembly, on December 13 for the customer to replace, the time machine 67 hours, testing for 2.5 hours of work normally, no leakage. December 14 customer once again reported that repair pump oil spill. We are on-site inspection, machinery 76.6 hours, is still the first pump shaft seal leak, but also the replacement of shaft seal, 15 Daily News continues to leak repair. CT and adopted during the Beijing factory in Xuzhou in contact CAT to seek support, it is recommended that we check the pump coupling, the standard should match the above figures, the actual inspection coupling one end of the engine numbers, no numbers match the hydraulic pump at one end, thus suspected car factory assembly problems when there is no balancing of the match. Then has this case and photographs sent by Beijing factory in Xuzhou, no reply. After tough negotiations with the client, 12-22 in the machine 83 hours according to the technical requirements for the replacement pump CAT connector components and the new shaft seal. On-site according to the standard load for 20 minutes before the hot car, test 3 hours and found no oil leakage. December 23, the customer re-test two hours and found no oil spills, December 24 customer test 4H, machine 90H found that oil spills, we have the afternoon to the scene, they found to pump shaft seal leakage. 10 January 26 we have replaced with a new pump connector (and check the new connectors matching numbers are correct) and a new hydraulic pump, and on-site inspections before the heat load of customers cars, are in line with our CAT technology requirements. 4-hour test does not leak (at that time is 168 hours). 10 February 2 customer warranty again, oil spills, on-site inspection the machine was 186 hours, is still the pump seal leak. Customer was very excited and can not properly communicate with the device does not allow for maintenance. Requested to be retired car solve the problem. I will further follow the developments, timely reporting.

Thanks! I wish good!

Answer 5

Dalian, a new customer to buy CAT 336D/JBT00991 Chen Kun in the November 29 cross-machine 3.8 hours, 30 daily, said hydraulic pump leak repair. December 1 to the scene, machine hours to 4.6 hours, the machine without making any excavation work, upon inspection found traces of oil beneath the flywheel shell, open the shell at the end of bolt flywheel, which outflow of hydraulic oil. A preliminary determination was the first hydraulic pump shaft seal leakage. Further examination also found that the fan pump housing with hydraulic fluid leakage trachoma. Clients were very dissatisfied and strongly demanded replacement. We live through the difficult negotiations to convince customers to replace seals and fan pumps. December 2 arrived at the scene to replace shaft seals, testing more than 1 hours without leakage. December 4 customer once again reported that repair hydraulic pump oil spills, 5, arrived at the scene, machinery and 10.9 hours, is still found to the first shaft seal leakage. Also found that the hydraulic pump housing then every post-office also spill (in this case the disintegration of the need to replace the pump seal). Strong dissatisfaction with customer demand transfer, do not agree with the second repair. Through our salesman to persuade successive days of consultations, the customer finally agreed to replace the pump assembly. Through the company's leadership and coordination of all parties led to an emergency demolition of a 336D from the WERC back machine pump assembly, on December 13 for the customer to replace, the time machine 67 hours, testing for 2.5 hours of work normally, no leakage. December 14 customer once again reported that repair pump oil spill. We are on-site inspection, machinery 76.6 hours, is still the first pump shaft seal leak, but also the replacement of shaft seal, 15 Daily News continues to leak repair. CT and adopted during the Beijing factory in Xuzhou in contact CAT to seek support, it is recommended that we check the pump coupling, the standard should match the above figures, the actual inspection coupling one end of the engine numbers, no numbers match the hydraulic pump at one end, thus suspected car factory assembly problems when there is no balancing of the match. Then has this case and photographs sent by Beijing factory in Xuzhou, no reply. After tough negotiations with the client, 12-22 in the machine 83 hours according to the technical requirements for the replacement pump CAT connector components and the new shaft seal. On-site according to the standard load for 20 minutes before the hot car, test 3 hours and found no oil leakage. December 23, the customer re-test two hours and found no oil spills, December 24 customer test 4H, machine 90H found that oil spills, we have the afternoon to the scene, they found to pump shaft seal leakage. 10 January 26 we have replaced with a new pump connector (and check the new connectors matching numbers are correct) and a new hydraulic pump, and on-site inspections before the heat load of customers cars, are in line with our CAT technology requirements. 4-hour test does not leak (at that time is 168 hours). 10 February 2 customer warranty again, oil spills, on-site inspection the machine was 186 hours, is still the pump seal leak. Customer was very excited and can not properly communicate with the device does not allow for maintenance. Requested to be retired car solve the problem. I will further follow the developments, timely reporting.

 

Thanks! I wish good!

Answer 6

意思是：
Leadership:
Dalian, a new customer to buy CAT 336D/JBT00991 Chen Kun in the November 29 cross-machine 3.8 hours, 30 daily, said hydraulic pump leak repair. December 1 to the scene, machine hours to 4.6 hours, the machine without making any excavation work, upon inspection found traces of oil beneath the flywheel shell, open the shell at the end of bolt flywheel, which outflow of hydraulic oil. A preliminary determination was the first hydraulic pump shaft seal leakage. Further examination also found that the fan pump housing with hydraulic fluid leakage trachoma. Clients were very dissatisfied and strongly demanded replacement. We live through the difficult negotiations to convince customers to replace seals and fan pumps. December 2 arrived at the scene to replace shaft seal,
Test more than 1 hours without leakage. December 4 customer once again reported that repair hydraulic pump oil spills, 5, arrived at the scene, machinery and 10.9 hours, is still found to the first shaft seal leakage. Also found that the hydraulic pump housing then every post-office also spill (in this case the disintegration of the need to replace the pump seal). Strong dissatisfaction with customer demand transfer, do not agree with the second repair. Through our salesman to persuade successive days of consultations, the customer finally agreed to replace the pump assembly. Through the company's leadership and coordination of all parties led to an emergency demolition of a 336D from the WERC back machine pump assembly, on December 13 for the customer to replace, the time machine 67 hours, testing for 2.5
Normal working hours, no leakage. December 14 customer once again reported that repair pump oil spill. We are on-site inspection, machinery 76.6 hours, is still the first pump shaft seal leak, but also the replacement of shaft seal, 15 Daily News continues to leak repair. CT and adopted during the Beijing factory in Xuzhou in contact CAT to seek support, it is recommended that we check the pump coupling, the standard should match the above figures, the actual inspection coupling one end of the engine numbers, no numbers match the hydraulic pump at one end, thus suspected car factory assembly problems when there is no balancing of the match. Then has the situation and
Photos sent through the Beijing factory in Xuzhou, no reply. After tough negotiations with the client, 12-22 in the machine 83 hours according to the technical requirements for the replacement pump CAT connector components and the new shaft seal. On-site according to the standard load for 20 minutes before the hot car, test 3 hours and found no oil leakage. December 23, the customer re-test two hours and found no oil spills, December 24 customer test 4H, machine 90H found that oil spills, we have the afternoon to the scene, they found to pump shaft seal leakage. 10 January 26 we have replaced with a new pump connector (and check the new connectors matching numbers are correct) and new fluid
Pressure pump, and on-site inspections before the heat load of customers cars, are in line with our CAT's technical requirements. 4-hour test does not leak (at that time is 168 hours). 10 February 2 customer warranty again, oil spills, on-site inspection the machine was 186 hours, is still the pump seal leak. Customer was very excited and can not properly communicate with the device does not allow for maintenance. Requested to be retired car solve the problem. I will further follow the developments, timely reporting.

Thanks! I wish good!