Question

商务英语道歉信函

Answer 1

　　在商务交流中,由于多种原因造成了很多不可避免的矛盾和错误,那就需要向对方进行口头和书面的道歉和解释，那么该怎么写呢?下面是我为大家整理的，希望对大家有帮助。
　　篇一
　　Dear Sir or Madam,

　　Thank you for letter of 5 May 2004.

　　I must apologies for the delay in replying to your letter of 15 April. Unfortunately some members of our staff have recently been off sick. This, at a time when several of our employees take their annual leave, has resulted in unavoidable delays in replying to letters.

　　I enclose the price list of our pany as requested and look forward to hearing from you.

　　Your sincerely
　　篇二
　　Dear Mr. Sation

　　With reference to your letter dated 3rd May 2004, I am writing to apologies for the mistake we made.

　　The mistake was made because our puter broke down on 29 April. I can assure you we will send the cheque of $200 to you in two days. We will offer you 20% discount for you next stay.

　　Please accept our apologies for the inconvenience this error has caused you and we look forward to meeting you again.

　　Your sincerely
　　篇三
　　Dear Mr. Grison

　　Thank you for your letter of 6 May 2004 concerning the faulty tableware.

　　I am extremely sorry to learn that the delivery you took on 2 April was of poor quality. This was due to our faulty packing machine. We now have it repaired and we will replace the faulty delivery free of charge within three days.

　　We have been supplying you for five years and we will replace the faulty delivery free of charge within three days.

　　We have been supplying you for five years and you have always been one of our excellent customers. Therefore, I greatly regret the inconvenience it has caused and would like to offer my sincere apologies. I can assure you that such occasion will not occur and our supplies in the future will again be of our usual high standards.

　　I hope that you can use our pany as your supplier in the future.

　　Your sincerely

Answer 2

尊敬的先生/女士，
我写信是为了向您表达我对过去的事情引发的不便和困扰表示最诚挚的道歉。我深感抱歉，并且对您的经历表示诚恳的歉意。
我们意识到我们的错误，并且我们非常重视您作为我们尊贵客户的体验。我们对所发生的情况深感遗憾，并且我们将采取一切必要的措施来确保类似事件不再发生。
作为一家负责任的公司，我们重视客户的意见和反馈。我们将对此事进行全面的调查，并采取适当的措施来解决问题并避免再次发生。
我们真诚地希望能够恢复您对我们的信任和支持。我们将竭尽全力来弥补我们的过失，并确保您在未来的合作中享受到最优质的服务。
如果您对此事有任何进一步的疑问或意见，请随时与我们联系。我们非常乐意听取您的想法，并采取适当的措施来解决问题。
再次向您表示最衷心的歉意，并期待您能够接受我们的道歉并给予我们改进的机会。
诚挚地，
[您的姓名]

Dear Sir/Madam,
I am writing this letter to express my sincerest apologies for the inconvenience and trouble caused by the recent incident. I deeply regret the situation and extend my heartfelt apologies for the experience you have had.
We acknowledge our mistake and place great importance on your experience as our esteemed customer. We are truly sorry for what has occurred, and we will take all necessary measures to ensure that such incidents do not happen again.
As a responsible company, we value customer feedback and opinions. We will conduct a thorough investigation into this matter and take appropriate actions to address the issue and prevent its recurrence.
We genuinely hope to regain your trust and support. We will make every effort to rectify our mistake and ensure that you receive the highest quality of service in our future interactions.
If you have any further questions or concerns regarding this matter, please feel free to contact us. We are more than willing to listen to your thoughts and take appropriate actions to resolve the issue.
Once again, I sincerely apologize and hope that you can accept our apology and grant us the opportunity to improve.
Yours sincerely,
[Your Name]