这是缓存不成功导致的,解决方法如下:
准备材料:腾讯视频APP、智能手机
1、打开腾讯视频应用程序。
![](https://iknow-pic.cdn.bcebos.com/4610b912c8fcc3ce141f1f578245d688d53f20f3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
2、进入到个人中心页面,在页面上找到“我的下载”。
![](https://iknow-pic.cdn.bcebos.com/cc11728b4710b9121d1e209ad3fdfc03934522f3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
3、点击进入到我的下载页面,在页面上找到无法播放的缓存视频。
![](https://iknow-pic.cdn.bcebos.com/9345d688d43f879479209e4ac21b0ef41ad53af3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
4、点击页面右上角的编辑,进入到缓存视频的编辑页面。
![](https://iknow-pic.cdn.bcebos.com/d000baa1cd11728b94f25a46d8fcc3cec2fd2cf3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
5、选中无法播放的缓存视频,然后点击右上角的“删除”,将无法播放的视频从手机上删除。
![](https://iknow-pic.cdn.bcebos.com/bba1cd11728b47106df02ba8d3cec3fdfd0323f3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
6、缓存视频删除完毕后,重新进入到无法离线观看视频的在线播放页面,在页面上可见“下载”的图标。
![](https://iknow-pic.cdn.bcebos.com/f9dcd100baa1cd11a069a444a912c8fcc2ce2df3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)
7、点击“下载”的图标,进入到选择缓存视频的页面,在页面上点击选中需要缓存的视频,重新下载缓存即可。
![](https://iknow-pic.cdn.bcebos.com/c9fcc3cec3fdfc034ba735dcc43f8794a5c226f3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto)