Question

急，英语好的请进，大家帮忙翻译一下（不要机器翻译的），谢谢，50分！

1. During start up period, Normally vendor must provide experienced engineer to work with GSMC‘s engineer in 5days *9hours work time. If schedule is behind, GSMC reserves the right to ask Vendor’s engineer to work overtime to meet start up schedule, Vendor should not refuse it and no charge to GSMC.GSMC reserves the right to request supplier change on site engineers, if the engineer is not pass GSMC’s qualified.
2. During start up and warranty period, Vendor must dedicate one equipment who has more than 3 years experience in troubleshooting. Vendor cannot change engineers without GSMC’s agreement.
3. Vendor must provide monthly service engineering consultations and semi-annually service engineer visiting during warrant period.
4. During warranty period field support service must be available 7 day per week, 24 hours per day and reach the field within 2hrs if service required by GSMC. Technical support must be available during normal business time.
5. Engineering bulletin or update information must be mailed to GSMC’s responsible engineer regularly.
6. Vendor must provide the detail service proposal for tool installation and warranty before GSMC issue the PO. The service proposal should include engineer quantity, working experience, escalation map, response time, working time and so on.

Answer 1

1.在启动阶段，通常供应商必须提供有经验的工程师配合GSMC的工程师在5天每天9小时的工作时间。如果进度跟不上，GSMC有权利要求供应商的工程师超时工作跟上进度。供应商不应拒绝并且不应向GSMC要报酬。如果这个工程师达不到GSMC的要求，GSMC有权利要求供应商更换现场工程师
2。在启动和保修时期，供应商必须提供一个有3年以上故障排除经验的设备工程师，没有GSMC得允许供应商不可以更换这个工程师
3.在保修期间，供应商必须提供月咨询工程师和半年期服务工程师
4.在保修期间，现场服务必须每周7天，每天24小时支持，如果GSMC有要求必须2个小时赶到现场。技术支持在正常工作日必须有。
5.工程报告或者信息更新必须定期向GSMS的负责工程师发信件。
6.供应商必须在GSMC向PO报告之前提供现场安装和维修的详细服务方案
该方案应该包括工程师水平，工作经验，资格证书，响应能力，工作时间等等