Question

请英语达人帮我翻译一段论文的摘要，谢谢各位

内容摘要
随着我国经济的发展,人们生活水平不断提高,特别是随着各种银行产品的涌入,人们生活与银行越来越密切,但是银行营业网点排队问题也越来越严重。在快节奏的现代社会,大多数人无法忍耐等待。当时间越来越宝贵,工作、生活压力越来越大时,高效、快捷的服务便越来越受到人们的青睐。对于服务业而言,面对越来越激烈的竞争,长时间、难以忍受的“排队等待”降低了客户的满意度,其结果是丧失业务机会,削弱企业竞争力。在国内银行业中,排队等待问题是困扰银行管理、影响银行服务质量和服务水平的重要因素。随着国内、国际市场的进一步融合,国外银行成熟的服务管理已经在国内市场上产生了强大的冲击力。采取有效措施,妥善解决排队等待问题已是我国银行业的当务之急。

关键词 银行排队等待 服务效率 经济学 网上银行 预订系统

Answer 1

　　Abstract
　　As China's economy develops, people's living standards, especially with the influx of a variety of banking products, people living closer and closer with the bank, but bank branches and growing the queuing system. In the fast-paced modern society, most people can not bear to wait. When time is valuable, work, life stress increasing, the efficient, fast service will be more and more people of all ages. For services, the face of increasing competition, long, unbearable, "waiting" lower customer satisfaction, resulting in lost business opportunities, undermine the competitiveness of enterprises. In the domestic banking industry, waiting troubled bank management problems affecting the level of banking service quality and service an important factor. With domestic and international markets for further integration of foreign banks mature service management has been produced in the domestic market, a strong impact. Take effective measures to properly solve the problem waiting the most urgent task of China's banking industry.

　　Keywords banks line up for online banking service efficiency reservation system economics

Answer 2

With the development of our national economy and improve people's living standard, especially with the influx of various bank products, people live with Banks increasingly close, but the bank outlets queuing problems also more and more serious. In modern society, the fast rhythm, most people cannot patience to wait. When time is more precious, work and life more and more pressure, efficient, quick service and more and more get the favour of people. For services, facing the increasingly fierce competition, the long time, unbearable "queuing to reduce the customer satisfaction, the result is loss of business opportunities, weaken the enterprise competitiveness. In domestic Banks, waiting for problem is the bank management, affecting bank service quality and service level of important factors. With the domestic and international market, foreign Banks to mature further integration of service management in domestic market has a strong impact. Adopt effective measures to properly solve problem has been waiting for China's banking is urgent.