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Demonstratesbasicunderstandingofthedataelements(transactionleveldetails,SLAparameters...
Demonstrates basic understanding of the data elements ( transaction level details, SLA parameters at the individual level/ ) required to support timely and accurate processing and reporting. Demonstrates basic understanding of performance measures requirements in his/her own area of work in order to deliver as per expected performance standards. Exhibits basic understanding of risk identification principles to identify risks and liabilities associated with his/ her area of work and eliminate the impact
Shows awareness of staffing management principles and has the ability to implement when needed. Shows awareness of planning and prioritizing principles to understand the impact of effective scheduling on deliverables. Shows awareness of specific tools and techniques to be able to implement the given process
Demonstrates basic understanding of audit plans/ process improvement projects/ six sigma applicable in own area of work in order to ensure compliance to quality procedures for the allocated tasks
Exhibits working knowledge of complaint handling procedures adequate to understand when to escalate matters and to whom . Shows basic awareness of the client business and key processes to relate own area of work to client outcomes
Shows working knowledge of individual task-oriented IBPO business/ operations process and tools like ILITE, KM , Performagic etc in order to comply with defined processes
Comes up with new ideas to improve in own work area.dentifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning. Experiments with new ways in own area of work of doing things; extracts appropriate learning from a failure. Constantly looks at doing things better to enhance own output
Seeks to understand customer needs and builds credibility with the customer by providing inputs on solutions.Integrates client feedback and delivers according to agreed specifications and timelines in order to ensure highest level of client satisfaction.Proactively identifies red flags in own work output and escalates them to the manager for immediate action
Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner.Has attention for details and focuses on delivering first time “right” out puts in a timely manner
Structures thoughts, uses simple words and is proficient in the English language, listens attentively and asks questions to seek clarity for oneself.Communicates with conviction and is confident to share own point of view in team meetings
Breaks down the problem into its constituent parts to get a better understanding of issues.Evaluates the available solution options while solving problems 展开
Shows awareness of staffing management principles and has the ability to implement when needed. Shows awareness of planning and prioritizing principles to understand the impact of effective scheduling on deliverables. Shows awareness of specific tools and techniques to be able to implement the given process
Demonstrates basic understanding of audit plans/ process improvement projects/ six sigma applicable in own area of work in order to ensure compliance to quality procedures for the allocated tasks
Exhibits working knowledge of complaint handling procedures adequate to understand when to escalate matters and to whom . Shows basic awareness of the client business and key processes to relate own area of work to client outcomes
Shows working knowledge of individual task-oriented IBPO business/ operations process and tools like ILITE, KM , Performagic etc in order to comply with defined processes
Comes up with new ideas to improve in own work area.dentifies personal learning goals, leverages formal as well as informal learning mechanisms and prioritizes learning. Experiments with new ways in own area of work of doing things; extracts appropriate learning from a failure. Constantly looks at doing things better to enhance own output
Seeks to understand customer needs and builds credibility with the customer by providing inputs on solutions.Integrates client feedback and delivers according to agreed specifications and timelines in order to ensure highest level of client satisfaction.Proactively identifies red flags in own work output and escalates them to the manager for immediate action
Sets challenging goals for own self, demonstrates a sense of urgency to deliver on these goals in a timely and efficient manner.Has attention for details and focuses on delivering first time “right” out puts in a timely manner
Structures thoughts, uses simple words and is proficient in the English language, listens attentively and asks questions to seek clarity for oneself.Communicates with conviction and is confident to share own point of view in team meetings
Breaks down the problem into its constituent parts to get a better understanding of issues.Evaluates the available solution options while solving problems 展开
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演示基本了解的数据元素(事务级细节,在个人层面SLA参数/)以支持和及时准确的处理和报告。在他/她自己的工作领域展示了性能措施的基本要求的理解,以实现按预期业绩标准。展品的风险识别原则的基本认识,识别风险和相关负债他/她的领域工作,并消除影响
显示了编制管理原则的认识,并有能力在需要时执行。显示规划和优先原则,以了解关于交付有效的调度影响的认识。显示特定的工具和技术的认识,以便能够执行给定的过程
演示基本的了解审计计划/流程改进项目/六西格玛在本地区适用的工作,以确保遵守的质量程序分配的任务
展品投诉处理工作程序的知识充分了解的事项时,升级和向谁。显示基本的认识和对客户的关键业务流程,涉及自己的工作领域,以服务成果
显示个人的工作任务为导向IBPO商业知识/操作过程和工具,如ILITE,知识管理,Performagic等,以符合定义的过程
配备了新的想法,以改善自己的工作area.dentifies个人学习目标,利用正式和非正式学习的学习机制和优先顺序。在对自己做事的工作领域的新方法实验;提取适当的从失败中吸取教训。不断提高自己的输出看起来在做事情做得更好
旨在了解客户需求并建立与客户,提供有关solutions.Integrates投入的信誉和客户的反馈提供按照议定的规格和时间表,以确保客户的最高水平satisfaction.Proactively确定了自己的工作产出红旗,他们升级立即采取行动经理
为自己设置挑战自我,展示了紧迫感,履行在一个细节及时有效manner.Has注意这些目标,并首次推出的“正确”的重点目标,提出了及时
结构的想法,使用简单的字,在精通英语,倾听和询问的问题,要求与信念oneself.Communicates清晰,并有信心在团队分享自己的观点会议
降低到它的组成部分问题得到休息,以更好地理解issues.Evaluates可用的解决方案选项,而解决问题
显示了编制管理原则的认识,并有能力在需要时执行。显示规划和优先原则,以了解关于交付有效的调度影响的认识。显示特定的工具和技术的认识,以便能够执行给定的过程
演示基本的了解审计计划/流程改进项目/六西格玛在本地区适用的工作,以确保遵守的质量程序分配的任务
展品投诉处理工作程序的知识充分了解的事项时,升级和向谁。显示基本的认识和对客户的关键业务流程,涉及自己的工作领域,以服务成果
显示个人的工作任务为导向IBPO商业知识/操作过程和工具,如ILITE,知识管理,Performagic等,以符合定义的过程
配备了新的想法,以改善自己的工作area.dentifies个人学习目标,利用正式和非正式学习的学习机制和优先顺序。在对自己做事的工作领域的新方法实验;提取适当的从失败中吸取教训。不断提高自己的输出看起来在做事情做得更好
旨在了解客户需求并建立与客户,提供有关solutions.Integrates投入的信誉和客户的反馈提供按照议定的规格和时间表,以确保客户的最高水平satisfaction.Proactively确定了自己的工作产出红旗,他们升级立即采取行动经理
为自己设置挑战自我,展示了紧迫感,履行在一个细节及时有效manner.Has注意这些目标,并首次推出的“正确”的重点目标,提出了及时
结构的想法,使用简单的字,在精通英语,倾听和询问的问题,要求与信念oneself.Communicates清晰,并有信心在团队分享自己的观点会议
降低到它的组成部分问题得到休息,以更好地理解issues.Evaluates可用的解决方案选项,而解决问题
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