Question

支付宝的支付密码忘记了，怎么办？

号很久没用了，保护问题和证件 号都不记得怎么办啊？

Answer 1

支付宝的重置支付密码的具体方法步骤如下：
1、首先，找到手机桌面的支付宝软件，点击进入支付宝软件，如下图所示：
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2、之后，输入支付宝的账号和密码，成功登录支付宝账号之后，在出现的支付宝程序页面里找到右下角的“我”程序选项，之后再点击该程序页面右上角的“设置”选项，如下图所示：
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3、之后，在打开的“设置”程序页面里，找到“安全设置”程序选项，点击进入“安全设置”选项，如下图所示：
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4、之后，在打开的“安全设置”程序页面里，找到“密码设置”程序选项，点击进入该程序，如下图所示：
/iknow-pic.cdn.bcebos.com/adaf2edda3cc7cd9765f71683701213fb80e9115"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/adaf2edda3cc7cd9765f71683701213fb80e9115?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/adaf2edda3cc7cd9765f71683701213fb80e9115"/>
5、之后，在打开的“密码设置”程序页面里，找到“重置支付密码”选项，点击进入该选项，如下图所示：
/iknow-pic.cdn.bcebos.com/d6ca7bcb0a46f21f786c1be2f8246b600c33ae23"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d6ca7bcb0a46f21f786c1be2f8246b600c33ae23?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/d6ca7bcb0a46f21f786c1be2f8246b600c33ae23"/>
6、之后，在打开的“修改支付密码”程序页面里，点击“不记得”选项，如下图所示：
/iknow-pic.cdn.bcebos.com/7c1ed21b0ef41bd5facfad455fda81cb38db3de6"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/7c1ed21b0ef41bd5facfad455fda81cb38db3de6?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/7c1ed21b0ef41bd5facfad455fda81cb38db3de6"/>
7、之后，在“修改支付密码”程序页面里，点击以下任一一个方式重置密码，以“短信验证码+身份证件号”重置密码为例，点击“短信验证码+身份证件号”选项，如下图所示：
/iknow-pic.cdn.bcebos.com/d4628535e5dde7119ac90747a9efce1b9d166163"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d4628535e5dde7119ac90747a9efce1b9d166163?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/d4628535e5dde7119ac90747a9efce1b9d166163"/>
8、之后，在出现的页面里输入短信验证码。
/iknow-pic.cdn.bcebos.com/3c6d55fbb2fb4316d4e53fcb2ea4462308f7d38d"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/3c6d55fbb2fb4316d4e53fcb2ea4462308f7d38d?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/3c6d55fbb2fb4316d4e53fcb2ea4462308f7d38d"/>
9、之后，输入身份证件号，然后点击“下一步”。
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10、之后，再输入两次同一个新的支付宝支付密码即可完成该设置。
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Answer 2

首先我们需要确定，微信有进行实名认证和绑定银行卡，否则是无法使用支付功能的。然后在微信的我中，找到支付。点击支付，在进入支付页面中以后，点击右上角的三个小点的图标，进入支付管理页面。

Answer 3

点击忘记密码，按提示操作，1分钟左右就可以找回

Answer 4

申请找回

Answer 5