请帮忙翻译这句话为英文？
Hello, we received your dispute information, but we did not understand the information you sent.
This order does not have logistics tracking information because the first time sent is a Hong Kong package, recently the Hong Kong Customs inspection is very strict, no customs inspection was returned, the logistics company forwarded to us the Singapore package, we asked the logistics company, the package has been sent out, can not be returned.
Could you cancel the dispute over this order first? If we do not receive the goods, we will give you the full refund. What do you think?
We are very sorry to bring inconvenience to you, but also hope that your understanding, we will be very grateful to you!
New tracking number (New Garbo post office): RF167141820SG
扩展资料：
重点字词
1.看懂——read
2.信息内容——information content
3.跟踪信息——trace information; tracing information; tracking information
4.第一次——first; for the first time
5.小包——packet; bundle; peridiole; peridiolum; pouch
6.香港海关——Hong Kong customs
7.物流公司——logistics company
8.带来不便——plague
9.非常感谢——thanks very much; thank you very munch
