Question

求简历部分的英文翻译，谢谢。

1. 负责海运科的日常管理工作，向经理汇报。 2．制定规范客户服务作业流程，监督客户服务制度的执行；负责本部门下属的绩效考评； 3．负责对本部门客服人员进行培训，全面提高客户服务的效率和水平； 4．与客户进行沟通，及时掌握客户需要，了解客户状态；定期拜访客户，对客户信息的搜集； 5．定期对客户档案进行分析、整理，提供销售分析数据，展开部门间的协作； 6．维护客户关系，解答客户咨询。 7．处理客户投诉，协调内外资源，解决客户需求，并及时上报，反馈。 8．为国内外客户和国外同事提供进出口方面的业务咨询与反馈。

Answer 1

1. 负责海运科的日常管理工作，向经理汇报。
I was responsible for the daily operations of Ocean Freight department and reported to the Manager

2．制定规范客户服务作业流程，监督客户服务制度的执行；负责本部门下属的绩效考评；
I prepared a SOP for client service work and oversaw client service performance; I was responsible for evaluating the work performance of my colleagues in my department.

3．负责对本部门客服人员进行培训，全面提高客户服务的效率和水平；
I was responsible for training the client service team to comprehensively enhance its efficiency and work performance.

4．与客户进行沟通，及时掌握客户需要，了解客户状态；定期拜访客户，对客户信息的搜集；
I communicated with clients to understand their needs and visited them regularly to gather client information.

5．定期对客户档案进行分析、整理，提供销售分析数据，展开部门间的协作；
I conducted routine analysis and sorting of client archive. Based on these work, I was able to provide reliable sales analysis data, which helped to enhance inter-department cooperation.

6．维护客户关系，解答客户咨询。
I maintained positive relations with clients. I offered feedback for clients on their enquiries.

7．处理客户投诉，协调内外资源，解决客户需求，并及时上报，反馈。
I handled client complaints, coordinated both internal and external relations to maximize our work in meeting clients needs. Meantime, I was able to provide updates on our work to related parties both inside and outside the company.

8．为国内外客户和国外同事提供进出口方面的业务咨询与反馈。
I provided insights of the import/export business for our colleagues and clients.