Question

帮忙翻译下，谢谢

针对客户反馈和投诉的问题我们应改善以下几点.
1.让检验员认识对问题应有观念，怎么样去预防、如何去管控问题的发生？如何去协助处理问题？必须做到品管人员、生产部人员做一些品质检验方面的教育培训，确保岗前有培训。

2.各部门加强信息的沟通，有品质问题时及时与各部门检讨并制定出解决方案和预防措施，不要把问题丢在那里没人处理,产品异常生产部门一定主动的积极的处理，品质配合与指导工作,问题发生制造部门要主动的提出，并把不良品隔离，经品质部分析后做处理结果.

3.客户投诉各部门没有很好重视它,发生客诉时品质工程师应第一时间召集相关人员展开品质会议.让各部门领导重视客诉的严重性.

Answer 1

Customer feedback and complaints for issues that we should improve the following points.
1. Let examiner should understand the concept of the problem, how to prevent, how to control the problem occur? How to help deal with the problem? Must be quality control personnel, production personnel to do some inspection of the quality of education and training, to ensure that pre-job with training.

2. Various departments to strengthen the communication of information, there are quality problems in a timely manner with all departments to review and develop solutions and preventive measures, not the problem down there that no one treatment, product abnormal production departments must take the initiative to deal with positive and quality with and guide the work, problems should take the initiative to make the manufacturing sector, and to defective segregation analysis done by the Quality Department dealing with the results.

3. Customer complaints departments are not well attached to it, the occurrence of customer complaints should be the first time when the quality engineers to start the quality of the meeting convened by relevant personnel. Let the leadership of various departments of the severity of customer complaints seriously.