Question

高价悬赏帮朋友翻译下英文简历的工作经历部分，急，哪位大侠可以不用翻译工具翻译下。跪谢！

工作时间：2008/05-----现在
公司名称：百胜餐饮中国事业部
职位名称：呼叫中心主管（80-100人团队）
工作职责和工作业绩：
1．2010年7月至今 职能：QA SV 呼叫中心质量控制及营运团队管理
a）提升TL、Sr.、Agent业务水平，制定工作目标，并做好绩效评估和辅导，有效达成目标；
b) 通过对CSC日常质量监控获得目前整个平台质量信息并定期做好与各团队的沟通辅导；
c) 定期与三地呼叫中心的质控主管沟通，确保标准执行统一；
d) 负责优化内部执行流程，对相关市场部门提出可参考性建议提升整体工作效率和顾客满意度；
e) 营运团队的管理：每日现场控制确保服务水平和顾客满意度达成，处理管理组升级投诉。
f）招募团队成员，追踪团队培训状况

2．2009年4月—2010年7月 职能：改单&Config SV 二线团队管理及营运团队管理
a）通过二线团队人员处理升级问题分析，CSC员工目前流程及执行层面问题，适时做好回馈；
b) 优化二线团队工作内容，编写“改单手册”提高人员产能，迅速接听餐厅电话并及时解决问题，确保内部客户满意度；
c）定期通过二线系统数据报告挖掘整体员工流程标准问题和执行问题，对流程修改提供可行性建议至公司CE部门

3. 2008年5月—2009年3月 职能：Admin SV 行政团队管理及营运团队管理
a）负责北京呼叫中心供应商关系维护；
b）合理安排各种会议及对办公室资源做好规划和分配；
c）对CSC报表专员&行政专员的绩效评估，对行政团队人员进行辅导，有效达成目标；
d）协助做好其他临时性工作

工作时间：2003/11-----2008/05
公司名称：联想（北京）有限公司
职位名称：咨询主管（40人左右团队）
工作职责和工作业绩：
1．2005年11月至2008年5月 职务：咨询主管
a）负责客户关怀平台员工质量控制，通过邮件及面谈的方式反馈至员工；
b) 负责组内团队活动，提升员工整体士气，增强团队凝聚力；
c) 处理日常咨询过程中遇到的突发问题和员工升级问题；
d) 负责端口和咨询现场的监控，达成业界COPC认证的标准；
e) 定期梳理优化咨询流程，提高终端用户满意度。

2．2003年11月至2005年11月 职务：咨询员→服务标兵→资深咨询
联想是我步入社会的第一个门槛，这里实现了从一个学生到社会人的梦想。同时，联想是一个没有天花板的舞台，在步入公司的前2年里，从基层员工做起，把握每一次机会，不断学习管理理念。先后被认证为高级咨询和资深咨询，后通过内部晋升平台成功转变为一个管理人员。对现场端口的监控让我明白了什么是服务水平，什么是员工利用率等现场指标。也凭借对现场强有力的支持和坚实的员工基础，多次被评为“卓越支持奖”。
寄语：踏踏实实，一份辛苦一份收获

自我评价：
 近8年的呼叫中心经验中，有近5年的团队管理经验，尤其是500强企业Callcenter管理经验；
 具有很强的职业修养，具有很强的沟通能力和处理问题的解决能力；
 做事认真努力、踏实诚恳，善于研究问题解决问题，对新事物有敏锐的洞察力，有很强的沟通能力、学习能力、理解能力；
 对员工激励和员工挽留方面积累较多经验，有很强的组织能力和协调能力，擅长活动策划。
可否再帮忙修改下语法问题

Answer 1

前提说明，使用翻译器+自己修改而成
Working Hours: 2008/05----- now
Company: Yum Brands China Division
Job Title: Call Center Supervisor (80-100 person team)
Responsibilities and Achievements:
1.2010 in July has functions: QA SV call center quality control and operational team management
a) enhance the TL, Sr., Agent operational level, the formulation of goals, and make performance evaluation and counseling, effective to achieve goals;
b) CSC daily quality control on the platform access the present good quality information and regular communication with the team, counseling;
c) three call centers regularly with director of communication and quality control to ensure uniform standards;
d) responsible for the optimization of the internal implementation process, the relevant market sector can refer to suggestions made to enhance the overall efficiency and customer satisfaction;
e) operating team management: daily on-site control to ensure that service levels and achieve customer satisfaction, process management group to upgrade complaints.
f) the recruitment of team members, track the status of the team training

In April -2010 2.2009 in July functions: Single & Config SV change management and operational team second-tier management team
a) Upgrading through the second team of personnel to deal with problem analysis, CSC staff and the implementation of the current dimensions of the process, make timely feedback;
b) optimizing the content of second-tier team, write "to a single man" to improve staff productivity, quickly answer the phone the restaurant and promptly solve the problem, to ensure internal customer satisfaction;
c) report regularly through the second system data mining as a whole staff of process standards and implementation issues, the feasibility of proposals for process changes to the company to provide CE departments

3. May 2008 -2009 on March functions: Admin SV executive team management and operation of the team management
a) responsible for the Beijing call center supplier relationships;
b) reasonable arrangements for various meetings and do a good job of planning and allocation of office resources;
c) Report of the Commissioner & Chief Commissioner of CSC's performance evaluation, counseling staff on the administrative team, effectively achieve their goals;
d) make other temporary work to help

Working Hours: 2003/11-----2008/05
Company: Lenovo (Beijing) Co., Ltd.
Job Title: Consulting Manager (about 40 teams)
Responsibilities and Achievements:
1.2005 in November to May 2008 Position: Advisory director
a) employees responsible for customer care platform for quality control of the way through the mail and interview feedback to staff;
b) the team responsible for group activities, enhance staff morale, enhance team cohesion;
c) the consultation process dealing with the daily problems encountered unexpected problems and staff upgrading;
d) responsible for the port and consulting on-site monitoring of the industry to achieve COPC certification standards;
e) Consulting regularly comb optimize processes, improve end user satisfaction.

2.2003 in November to November 2005 Position: Consultant → Services → Senior Advisory model
Lenovo is the first I stepped into the threshold of society, where a student from achieving the dream of society. At the same time, Lenovo is not the ceiling of a stage, as we enter the company's first 2 years, starting from the grass-roots workers to seize every opportunity, continuous learning management philosophy. Has been certified as a senior consultant and senior consultant, internal promotion platform, adopted after the successful transition to a management staff. On-site monitoring of the port let me know what is the level of service, staff utilization, etc. What is the site index. Also with a strong on-site support and a solid employee base, has been awarded "Award for outstanding support."
Message: sense, a hard a harvest

Self-evaluation:
 8 years experience in call center, nearly 5 years of team management experience, especially 500 Callcenter management experience;
 has a strong vocational training, with strong communication skills and problem solving skills;
 serious efforts to do things, practical and sincere, good at problem-solving research problems, new things have keen insight, strong communication skills, learning ability, comprehension;
 on staff motivation and staff retention has accumulated more experience, strong organizational skills and coordination, good planning activities.

Answer 2

Working hours: 2008/05 - now
Company name: yum brands, Chinese department
Job title: call center director (80-100 people team)
Job responsibilities and performance:
1.2010 in July to function: QA SV call center quality control and operation team management
A) ascension TL, Sr. J, Agent business level and develop a work target, and completes the performance evaluation and counselling, effectively to achieve your goals,
B) through the CSC daily quality monitoring gain at present the whole platform quality information and regularly do well with each team communication counselling;
C) regularly with three call center quality-control competent communication, ensure standards implementation unification,
D) responsible for optimizing internal executive process and to put forward relevant market department reference Suggestions ascension whole efficiency and customer satisfaction,
E) operations team management: daily on-site control to ensure service level and customer satisfaction to reach, processing management group upgrade complaints.
F) recruiting team members, track team training situation

2.2009 in April - 2010 July functions: change single & Config SV second-line team management and operations team management
A) through the second team personnel handling upgrade problem analysis, CSC employees currently process and executive level problem, completes the feedback timely,
B) optimization second-line team working content and writing "change single manual" improve employee productivity and rapid answer restaurant phone and timely solve problems, ensure internal customer satisfaction,
C) regular through two-wire system data report mining overall staff process standards problems and execution of process modification problem, provide the feasible advice to company CE department

3. May 2008-2009 March functions: Admin SV administrative team management and operations team management
A) responsible for Beijing call center supplier relations maintenance;
B) reasonable arrangement of various meetings and ready for the office resource planning and allocation,
C) for CSC statements commissioner & administrative commissioner of performance evaluation, the administrative team coaching, effectively to achieve your goals,
D) support to do other temporary work

Working hours: 2003/11-2008 2004/05
Company name: association (Beijing) Co., LTD
Job title: consulting supervisor (40 people team)
Job responsibilities and performance:
1.2005 in November to May 2008 position: consulting supervisor
A) responsible for customer care platform staff quality control, the way through the mail and interview reports to employees;
B) responsible for intraclass team activities, raise staff overall morale, enhancing team cohesion;
C) processing daily consultation emergent problems encountered in the process of staff and upgrading,
D) responsible for port and consultation spot surveillance, reach the standard authentication COPC industry,
E) regular consultation process, enhancing comb optimization terminal user satisfaction.

2.2003 in November to November 2005 duties: consultant - service pacesetter - experienced consultant
Lenovo is I enter the society's first threshold, here realizes from a student to social people's dream. Meanwhile, lenovo is one without the ceiling of the stage, following the company in the first two years, starting from the grassroots employees, seize every opportunity, and continuously learn management concept. He has been certified as a senior consulting and senior consulting, through internal promotion platform after success into a management personnel. For field of port monitor allows me to understand what is the service level, what is the employee utilization, site indicators. Also depend on site strong support and solid employee base, is evaluated many times "excellence support" award.
Remarks: steadfastly, a hard a harvest

Self assessment:
 nearly eight years in the call center experience, nearly five years team management experience, especially 500 Callcenter management experience;
 has a strong professional accomplishment, strong communication skill and ability to solve processing problem,
 earnest effort, honest, good at studying the problem solving problems, the new things have the keen insight, have strong communication skills, ability to learn, understanding ability,
 for employee motivation and staff accumulate more experiences to retain aspect, has the very strong organization ability and the coordinated ability, good at planning activities.

Answer 3

还好我过了8级。呵呵

Working hours: 2008/05 - now
Company name: yum brands, Chinese department
Job title: call center director (80-100 people team)
Job responsibilities and performance:
1.2010 in July to function: QA SV call center quality control and operation team management
A) ascension TL, Sr. J, Agent business level and develop a work target, and completes the performance evaluation and counselling, effectively to achieve your goals,
B) through the CSC daily quality monitoring gain at present the whole platform quality information and regularly do well with each team communication counselling;
C) regularly with three call center quality-control competent communication, ensure standards implementation unification,
D) responsible for optimizing internal executive process and to put forward relevant market department reference Suggestions ascension whole efficiency and customer satisfaction,
E) operations team management: daily on-site control to ensure service level and customer satisfaction to reach, processing management group upgrade complaints.
F) recruiting team members, track team training situation

2.2009 in April - 2010 July functions: change single & Config SV second-line team management and operations team management
A) through the second team personnel handling upgrade problem analysis, CSC employees currently process and executive level problem, completes the feedback timely,
B) optimization second-line team working content and writing "change single manual" improve employee productivity and rapid answer restaurant phone and timely solve problems, ensure internal customer satisfaction,
C) regular through two-wire system data report mining overall staff process standards problems and execution of process modification problem, provide the feasible advice to company CE department

3. May 2008-2009 March functions: Admin SV administrative team management and operations team management
A) responsible for Beijing call center supplier relations maintenance;
B) reasonable arrangement of various meetings and ready for the office resource planning and allocation,
C) for CSC statements commissioner & administrative commissioner of performance evaluation, the administrative team coaching, effectively to achieve your goals,
D) support to do other temporary work

Working hours: 2003/11-2008 2004/05
Company name: association (Beijing) Co., LTD
Job title: consulting supervisor (40 people team)
Job responsibilities and performance:
1.2005 in November to May 2008 position: consulting supervisor
A) responsible for customer care platform staff quality control, the way through the mail and interview reports to employees;
B) responsible for intraclass team activities, raise staff overall morale, enhancing team cohesion;
C) processing daily consultation emergent problems encountered in the process of staff and upgrading,
D) responsible for port and consultation spot surveillance, reach the standard authentication COPC industry,
E) regular consultation process, enhancing comb optimization terminal user satisfaction

2.2003 in November to November 2005 Position: Consultant → Services → Senior Advisory model
Lenovo is the first I stepped into the threshold of society, where a student from achieving the dream of society. At the same time, Lenovo is not the ceiling of a stage, as we enter the company's first 2 years, starting from the grass-roots workers to seize every opportunity, continuous learning management philosophy. Has been certified as a senior consultant and senior consultant, internal promotion platform, adopted after the successful transition to a management staff. On-site monitoring of the port let me know what is the level of service, staff utilization, etc. What is the site index. Also with a strong on-site support and a solid employee base, has been awarded "Award for outstanding support."
Message: sense, a hard a harvest

Self-evaluation:
 8 years experience in call center, nearly 5 years of team management experience, especially 500 Callcenter management experience;
 has a strong vocational training, with strong communication skills and problem solving skills;
 serious efforts to do things, practical and sincere, good at problem-solving research problems, new things have keen insight, strong communication skills, learning ability, comprehension;
 on staff motivation and staff retention has accumulated more experience, strong organizational skills and coordination, good planning activities.