Question

哪位英语高人能帮我翻译下这段话，感激不尽啊！

1、首先弄清未接到该团的原因：是否提前或推迟抵达，而上站接团社未能及时通知这一更改情况，客人已经自行千万饭店或根本就没来；是否是本社后勤值班人员忘记把更改通知传给导游员，导游员前往机场前也未去后勤处确认接团计划。
2、弄清情况后，根据具体情况采取相应的补救措施。

Answer 1

1.First and formost, make sure why we didn't pick this group up. whether it arrived early or delay, but the tourist party of last station didn't inform us this changed situation. the customers had been to hotel or hadn't been at all. whether our logistic department's employee on duty forgot to send the changed information to tourist guide, the tourist guide didn't check the meet plan in the logistic department before he went to the airport.
2.After the situation is clear, please take appropriate remedial treatment with specific circumstances.

Answer 2

1. First find out the reason that missing the delegation: Did them arrive earlier or later? and the former agent failed to inform the change on time so that the customers have already left for the hotel themselves or never turned up? Did our logistics staff forgot to inform the change to the courier and the courier didn't confirm the picking plan with the logistics devision before going to the airport?
2. After finding out the reason, take remedial measures depending on the situation.