Question

电脑看视频经常蓝屏，打开dmp文件，显示蓝屏原因如下：有谁能够帮忙分析下么？

**** Kernel symbols are WRONG. Please fix symbols to do analysis.

*** Your debugger is not using the correct symbols ***

*** In order for this command to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***

*** Your debugger is not using the correct symbols ***

*** In order for this command to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***

*** Your debugger is not using the correct symbols ***

*** In order for this command to work properly, your symbol path ***

*** must point to .pdb files that have full type information. ***
*** Certain .pdb files (such as the public OS symbols) do not ***

*** contain the required information. Contact the group that ***
*** provided you with these symbols if you need this command to ***
*** work. ***
*** Type referenced: nt!_KPRCB ***

* Symbols can not be loaded because symbol path is not initialized. *

* The Symbol Path can be set by: *

* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
* Symbols can not be loaded because symbol path is not initialized. *

* The Symbol Path can be set by: *

* using the _NT_SYMBOL_PATH environment variable. *
* using the -y <symbol_path> argument when starting the debugger. *
* using .sympath and .sympath+ *
Probably caused by : ntkrnlpa.exe ( nt+40b7f )

Followup: MachineOwner

Answer 1

看你debug的分析结果，是ntkrnlpa.exe这个造成了蓝屏
分析出这个结果其实和没有分析是完全一样的，因为它是核心系统程序，我们完全不知道它为什么会蓝屏
一般来讲，蓝屏有如下的原因：
1、硬件不兼容，这个主要是发生在新装的组装机上，品牌机很少，旧机器也少，因为如果不兼容，新机器的时候就该蓝屏了
2、硬件温度太高了，这种笔记本常见，台式机在夏天也有，解决办法主要是清理下灰尘，加强通风散热
3、软件不完善导致的，你要是最近新装了什么软件，那就可能是这个原因，卸载了再试试
4、系统有漏洞了，微软每个月都会发布补丁修复已知漏洞，一定要按时修复，
腾讯电脑管家——工具箱——漏洞修复——修复即可
5、系统中毒了，这种原因也很常见，应该是最主要的原因了，你可以在安全模式下面杀毒看看
腾讯电脑管家——杀毒——闪电查杀，它有鹰眼引擎和管家云查杀引擎，查杀能力挺强的，一般的病毒都可以轻松清除
如果做完以上这些，还是继续蓝屏，那就重装系统吧