Question

酒店英语考试，求翻译！

Answer 1

1. check the delivery record, and verify with the guest. 

2. If the it's verified that the fax had been sent to the room already, ask the guest to find it carefully in every corner, or go upstairs and help the guest with this process. 

3. If the fax is still not found, ask the floor attendant whether the document was accidentally thrown away during the cleaning process. 

4. If the problem is caused by the hotel, should find out the process that went wrong, and stop it from happening again. 

如对于我的解答有问题，欢迎继续追问～
如果满意，请点击“采纳为满意答案”，谢谢：）

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再帮翻一下，好吗？

怎样才能给你分？

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你要不然新问一个问题？拿上面的那张图？然后跟我说一声，我去答？采纳了就不能加分数了。

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好的

我发布了50分的一个悬赏，谢谢了

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两题都答？

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嗯嗯

Answer 2

Check the delivery record, and confirm the situation with the deliverer.
If it is ensured to be delivered, please tell customers to search carefully in the room or help them looking for the fax.
If the fax is still not found, ask the hotel clerks on that floor to see if they throw the fax accidently when cleaning the room.
If the hotel should be responsible for the missing, the hotel should find where the error occurs and avoid that happening again.

Answer 3

Consult the delivery record, and delivery to verify