Question

哪位高手能帮我翻译这段话。本人万分感谢。

客户关系管理（CRM）是一种旨在通过提供更快速和周到的优质服务吸引和保持更多客户,提高企业销售利润的新型管理机制。CRM系统的宗旨是为了满足每个客户的特殊要求，同每个客户建立联系，通过同客户的联系来了解客户的不同需要，并在此基础上进行“一对一”个性化服务。通常CRM 包括销售管理、市场营销管理、客户服务系统及呼叫中心等方面。如此强大的功能令许多企业用户对此情有独钟，以至于许多企业已经把他当作当前的工作重点，用来增强企业的市场竞争力。 客户的消费是企业利润的源泉。满足客户多样化的需求，实现个性化服务，提高客户服务水平，提高客户对企业的满意度和忠诚度，保留和发展更多的有价值客户，才能保证企业不断得到发展。那么如何才能通过客户关系管理来为企业创造更大的价值，企业需要构建什么样CRM系统呢？

Answer 1

Customer the relation management( CRM) is a kind of aim is passing to provide sooner and soon and thoughtful of high-quality service attraction and keep more customers, raise the new management mechanism of the business enCustomer the relation management( CRM) is a kind of aim is passing to provide sooner and soon and thoughtful of high-quality service attraction and keep more customers, raise the new management mechanism of the business enterprise sale profits.terprise sale profits.

Answer 2

Customer Relationship Management (CRM) is intended to provide a faster and more thoughtful quality to attract and retain more customers , increase profits and the new management mechanism. CRM's aim is to satisfy each customer's unique requirements with each client to establish ties Through liaison with the client to understand the different needs of customers, and on this basis, "one-on-one" personalized service. Usually CRM including sales management, marketing management, customer service and call centers and other areas. So many powerful functions of this sophisticated corporate users, as a result, many enterprises have put the focus used to enhance their market competitiveness. Customer's consumption is the source of profit. Meet the diversified demands of customers, personalized service, and improve customer service levels enhance customer satisfaction and loyalty of the business, retain and develop more value to customers. be able to ensure that enterprises continue to develop. How can we through customer relationship management to create greater value for the enterprise. enterprises need to build what kind of CRM system?