Question

翻译一下，谢谢

Dear Sir/Madam,
I am writing to you about the terrible service from your company. On March 14th I ordered the latest S. H. E. CDs on your website, which my father kindly paid for me with his credit card .Although in your advertisements you promised that I could get them the next day, I did not receive anything from you until a week later. When your CDs came, they were not the CDs I ordered.
I sent much e-mails to your Customer Service, but my messages were all returned. I think there is maybe a mistake in the address you give to the customers ！I either tried to call your helpline, but the line was always busy or no one answer .
This is the first time I have taken on your website, but I am not pleased with the service you have offered. Please send me the correct books as soon as possible or give my money back instead.
I look forward to hearing from you.
Yours, Jack Brown

Answer 1

亲爱的先生/女士：
我写此信是关于贵公司的糟糕服务的。在3月14日，我订购了贵网站上的最新S.H.E的CD，我父亲出于好意用他的信用卡帮我付了款。尽管在你们的广告中承诺我将在第二天收到，我却是在一周以后才收到的。当你们的CD送到的时候，（我发现）也不是我所订的CD。
我发了许多E-mail到你们的客服，但我的邮件都被退回了。我认为你们提供给客户的地址可能有误！我也尝试过打你们的帮助热线，但总是忙碌或者无应答。
这是我第一次在你们的网站上消费，但我对你们的服务非常不满。请尽快将正确的书寄给我或是退钱给我。
等待你们的回音。
杰克·布朗
上

译者注：那个倒数第二段里，他写的确实是“书（books）”而不是“CDs”