Question

要写英语论文 中文写好了 可是翻译就……实在没这水平，谁能帮帮我！！！

酒店必须做到用心服务，细心观察客人的举动，耐心倾听客人的要求，真心提供真诚的服务，注意服务过程中的感情交流，并创造轻松自然的氛围，使客人感到服务人员的每一个微笑，每一次问候，每一次服务都是发自肺腑的，真正体现一种独特的关注。客人并非职业人，而是追求享受的自由人，且是具有优越感的最爱面子的人。所以，其往往以自我为中心，思维和行为大都具有情绪化的特征，对酒店服务的评价往往带有很大的主观性，即以自己的感觉加以判断。 而在服务中，微笑是最生动、最直接的欢迎词，也是最好的“武器”。有时候面对比较不讲理的客人，不要试图去和他理论，而是用你的微笑和耐心去打动他。事实上，人非圣贤，孰能无过，客人并不一定总是对的，但是只
要克服了“想不通”和“心理障碍”把客人放在第一位，自觉、热情地为客人做好服务工作，也就把客人当成了“皇帝”，客人也能得到满意。在同事关系上，微笑也是最好的交流工具，有时一个会心的微笑就可以消除彼此的陌生感，拉近同事间的距离。 为客人提供个性化的服务，关注每一位客人需要，尽量满足他们的需求。实习期间努力做到：看到客人中有小孩子，马上拿来BB凳和BB碗，方便客人及小孩用餐；客人把外套披在椅上或者把手提包放在椅上，立即帮客人套上西装套，这样保证客人的财物安全也使他们更放心用餐；为衣着少的客人拿来披肩，使他们感到温暖……许多事情都很细微，但是用心去做好后，总能使客人非常满意，露出赞许的笑脸。另外还要记住和使用客人的名字，特别是常客的名字，可以使客人感觉到自己受重视，从而提高满意度。同时也要用心留意客人不同的需求，了解他们的爱好后，他们会很惊讶和高兴，也会多说几句“Thank you”。很多东西以前在书上学的时候只是知道大概，真正用到的时候才知道它的重要性。理论和实践相结合，这也是学院安排实习的初衷。
不要翻译器翻的，谢谢

Answer 1

Hotel must do whole-hearted service, careful observation of the guest's move, patience to listen to customer's request, sincerely provide sincere service, pay attention to the emotional communication service process, and create a comfortable natural atmosphere, make the guest feel service personnel of each a smile, every greetings, every service is from the bottom of my heart, really reflect a kind of special attention. The guests are not professional people, but also pursuing enjoy free, and is a the most AiMianZi superiority. So, its are often self-centered, thinking and behavior with emotional characteristics, mostly of hotel service with great subjective evaluation often with their own feeling, namely, to make a judgement. And in service, the smile is the most vivid, the most direct speech, is one of the best "weapon". Sometimes face unreasonable guests, compared not try to and his theory, but with your smile and patience to impress him. In fact, irren ist menschlich, guests will not always right, but only

To overcome "think impassability" and "psychological barriers" guests in the first place, the determination, enthusiastically provide services for the guest, and a guest, "emperor" guests also can get satisfaction. In colleagues relationship, smile is the best tool of communication, sometimes a smile knowingly-and each other will eliminate the strangeness, close the distance between the colleague. Provide guests personalized service, pay attention to every guest need to, to meet their needs. During my internship in efforts to achieve: see guests with small children, immediately brought BB stool and BB bowl, guests and child diner; Guests in the coat the beatles handbag on the chair or the chair and immediate help guests to cover on the suit covers, such ensure guest property security also makes them more rest assured the diner; The guests for clothes for less, makes them feel warm shawl... Many things are very subtle, but after heart to make, can always make the guest is very satisfied, exposing the smiling face of praise. Also remember and use a regular guest's name, especially the names, can make the guest feel valued and thus improve customer satisfaction. Also be mindful advertent guest different needs, and understand their interests, they will be very surprised and pleased, also can say a few words of "yes". Many things in the book before school just know, probably when it really used knows how important it is. Of integrating theory with practice, this also is the original intention. Arrange intern institute