Question

高分！在线等！英文 翻译！

这是一封写给上级的道歉 E-mail，最好简单明了，用词正式，语气诚恳。谢谢！！
内容如下：

1、目前来说，客户的投诉已经解决，并且客户也表示谅解。（得到了客户的谅解。）
2、事情发生的原因是当时没有足够的人手，两个销售人员轮流处理单证，当中出现了遗漏。
3、我们已经从2月份开始执行double check，并且要求GX每天发送对照表进行比对，确保今后不再发生同样的错误。
我们对对客户造成的损失和给您带来的麻烦再次表示诚挚的歉意。
随着我们新人员的上任，相信今后一切都会步入正轨。

Answer 1

仅供参考，觉得还不是特别的好！因为有很多地方我觉得你提供的信息不足以让我展开。希望有更好的人回答。

Dear Mr______
Regarding the complaint received from our customer, we are here to apologize sincerely again for the troubles you are going through and the loss our customer beared.
We have solved the problem and the customer also showed his undertanding of our job.
We have found that it was becuase of the lack of working people. Two salemen were dealing with the documents in turn, and the mistake happened when one took over the other's job.

To ensure this will not happen again, we have hired new people, carried out "double check" plan and requested GX to send checking list everyday for us from February.

We believe that everything will be on right track in future.

Best Regards!

________

Answer 2

1, for now, the customer's complaints have resolved, and customers also said understanding. (obtained the customer understanding.)
2, things happen reason is did not have enough hands, two sales personnel take turns processing documents, the omission to emerge.
Three, we have since February, and requires executive double check every send CRT compares GX, ensure that will never happen again the same mistakes.
We over-indulgence customer damage and bring you trouble again expressed heartfelt apology.
With our new office of personnel, believe in the future everything will be moving in the right direction.

Answer 3

1、For now, the customer's complaints have resolved, and customers also said understanding. (obtained the customer understanding.)
2、Things happen reason is did not have enough hands, two sales personnel take turns
3、processing documents, the omission to emerge.
We have since February, and requires executive double check every send CRT compares GX, ensure that will never happen again the same mistakes.
We over-indulgence customer damage and bring you trouble again expressed heartfelt apology.
With our new office of personnel, believe in the future everything will be moving in the right direction.

Answer 4

1, for now, the customer's complaints have resolved, and customers also said understanding.
2, things happen reason is did not have enough hands, two sales personnel take turns processing documents, the omission to emerge.
Three, we have since February, and requires executive double check every send CRT compares GX, ensure that will never happen again the same mistakes.
We over-indulgence customer damage and bring you trouble again expressed heartfelt apology.
With our new office of personnel, believe in the future everything will be moving in the right direction.

Answer 5

其实，你不是要求太高，用360安全浏览器 里面的翻译足够用了