Question

请问这段几段英语怎么翻译？

The results show that customers evaluate Technology-Based Self-Service in terms of service quality. For management, it is very important to understand the attributes that are the base for customer evaluations, whether they have the positive or negative effect on service quality. Service companies need to learn the important aspects of their Technology-Based Self-Service and how these relate to their customers and the overall service level of the company.
In this study, it is apparent that aspects of speed, ease of use, reliability and enjoyment need to be considered. Service companies need to struggle for excellence on these aspects as well as communicate their benefits. The result imply that management should not neglect issues concerning to enjoyment and curiosity. Although enjoyment was found to be an important factor, speed, ease of use and other efficiency-related factors are more crucial in the long run. The Technology-Based Self-Service should look and work like ‘‘user-friendly’’.
These results are in accordance with the development within the banking sector, where ATMs today are noticeably more colorful and user-friendly. Normann (1983) warns not to introduce services that cannot match the quality level of other services, advice that appears to be relevant for Technology-Based Self-Service as well. It seems that Technology-Based Self-Service is most beneficial to loyal and committed customers.

Answer 1

评价结果表明,客户方面的科技型自助服务的服务质量。为管理,这是非常重要的理解是基本的那些属性为客户的评价,他们是否有正面或负面影响服务质量。服务公司需要学习的重要方面之一,他们和这些科技型自助服务涉及到他们的顾客和整体服务水平的公司。

在这项研究中,很明显,方面的速度,使用的安逸,可靠性和享受需要被考虑。服务公司的卓越,需要对这些方面的斗争以及交流他们的利益。结果暗示,管理不应忽视过程中的有关问题和好奇心。虽然享受被发现是一项很重要的因素,速度,使用的安逸和其他efficiency-related因素更重要的长远的发展。要看的科技型自助服务,投入地工作吧,就像“界面友好”。

这些结果是按照发展在银行业,今天在自动取款机明显更加丰富多彩,用户使用方便。Normann(1983)警告不要介绍服务,无法与其他服务的质量水平,建议似乎有关科技型自助。似乎是最有益的科技型自助服务忠诚和客户。