Question

淘宝换货怎么操作

Answer 1

1、首先，打开手机淘宝。

/iknow-pic.cdn.bcebos.com/6a600c338744ebf82e2f5945d6f9d72a6059a769"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/6a600c338744ebf82e2f5945d6f9d72a6059a769?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/6a600c338744ebf82e2f5945d6f9d72a6059a769"/>

2、然后点击右下角我的。

/iknow-pic.cdn.bcebos.com/38dbb6fd5266d016cf40a352982bd40735fa356a"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/38dbb6fd5266d016cf40a352982bd40735fa356a?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/38dbb6fd5266d016cf40a352982bd40735fa356a"/>

3、之后单击全部订单。

/iknow-pic.cdn.bcebos.com/f11f3a292df5e0fe1879b47b536034a85edf7262"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/f11f3a292df5e0fe1879b47b536034a85edf7262?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/f11f3a292df5e0fe1879b47b536034a85edf7262"/>

4、找到需要退货的订单，点击“换货”。

/iknow-pic.cdn.bcebos.com/9c16fdfaaf51f3dedd4e951f9beef01f3b2979c8"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/9c16fdfaaf51f3dedd4e951f9beef01f3b2979c8?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/9c16fdfaaf51f3dedd4e951f9beef01f3b2979c8"/>

5、然后单击”换货“按钮。

/iknow-pic.cdn.bcebos.com/d0c8a786c9177f3ec268c1777fcf3bc79f3d566f"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d0c8a786c9177f3ec268c1777fcf3bc79f3d566f?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/d0c8a786c9177f3ec268c1777fcf3bc79f3d566f"/>

6、接下来单击”换货“选项。

/iknow-pic.cdn.bcebos.com/9213b07eca8065385d44996998dda144ad348219"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/9213b07eca8065385d44996998dda144ad348219?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/9213b07eca8065385d44996998dda144ad348219"/>

7、然后选择要更换的码数或者颜色。

/iknow-pic.cdn.bcebos.com/5ab5c9ea15ce36d39427bf4a35f33a87e950b1ac"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/5ab5c9ea15ce36d39427bf4a35f33a87e950b1ac?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/5ab5c9ea15ce36d39427bf4a35f33a87e950b1ac"/>

8、选择好之后单击“提交“。

/iknow-pic.cdn.bcebos.com/fd039245d688d43f3f4cac88721ed21b0ff43be6"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/fd039245d688d43f3f4cac88721ed21b0ff43be6?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/fd039245d688d43f3f4cac88721ed21b0ff43be6"/>

9、之后等待卖家同意换货申请。

/iknow-pic.cdn.bcebos.com/3812b31bb051f819753e3f30d5b44aed2e73e7b5"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/3812b31bb051f819753e3f30d5b44aed2e73e7b5?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/3812b31bb051f819753e3f30d5b44aed2e73e7b5"/>

10、卖家同意后，点击填写退货物流。

/iknow-pic.cdn.bcebos.com/b64543a98226cffcf62283c8b6014a90f603ea44"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/b64543a98226cffcf62283c8b6014a90f603ea44?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/b64543a98226cffcf62283c8b6014a90f603ea44"/>

11、把退货的物流信息填写上，点击提交。

/iknow-pic.cdn.bcebos.com/9825bc315c6034a8da9f84fbc41349540923764e"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/9825bc315c6034a8da9f84fbc41349540923764e?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/9825bc315c6034a8da9f84fbc41349540923764e"/>

12、最后，等待卖家确认收货后，寄回新的商品。

/iknow-pic.cdn.bcebos.com/72f082025aafa40f92b3f2a7a464034f78f01956"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/72f082025aafa40f92b3f2a7a464034f78f01956?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/72f082025aafa40f92b3f2a7a464034f78f01956"/>

Answer 2

设备：苹果11。

系统：ios13.2.1。

软件：手机淘宝4.1.3。

1、打开手机淘宝进入到我的订单页面，找到并打开换货的订单。

2、进入到订单详情页面，点击【退换】。

3、进入到选择服务类型页面，点击【我要换货】。

4、填写换货原因、换货商品以及收货地址，再点击【提交】。

5、页面提示：等待商家处理换货申请，商家确认后，再寄出要换的商品。