Question

我刚到一家外贸公司上班，之前做的那个人她要走了，她让我发邮件客户，告诉客户现在由我来接她的工作，

她说先做下自我介绍，然后告诉客户有我来接手工作，我不知道要怎么写，要写英文的，格式什么的，我都不知道！

Answer 1

先要她写邮件给客户, 格式内容参照如下:
Dear Customer :

how are you doing? wish you a good day,

thank you very much for your support in the past, for my personal reason,
i will leave **** company for my development, and my colleague( your name)
will replace me to follow everything for you in the future, her email address
is: *****(your email address), kindly feel free to contact her if any future inquiry,
thank you

have a nice day

Best regards

然后你再发邮件给客户,格式内容如下:

Dear Customer:

How are you?

I am ****.I will do the service for your business as Jane's absence.

I have been with our company for about 5years, so i am confidient i can deal everything well for you.

Thanks for your always support!

Regards

每个客户都要发到, 最好等到客户回复后, 再让她离职.

这样一来,你就跟客户接上头了.

一定要她先发邮件, 如果你直接发邮件,客户会觉得很唐突的.