你好，可以帮我找一篇关于顾客忠诚方面的外文文献么，翻译成中文要3000字~~我自己翻~~
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Customer loyalty is all about attracting the right customer, getting them to buy, buy often, buy in higher quantities and bring you even more customers. However, that focus is not how you build customer loyalty.
You build loyalty by…
* keeping touch with customers using email marketing , thank you cards and more.
* treating your team well so they treat your customers well.
* showing that you care and remembering what they like and don’t like.
* You build it by rewarding them for choosing you over your competitors.
* You build it by truly giving a damn about them and figuring out how to make them more success, happy and joyful.
In short, you build customer loyalty by treating people how they want to be treated.
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ps:
I also found a PDF file for this topic on Google.com, here's its address, please take a look
<<Customer Loyalty>> By Jill Griffin
at: http://www.altfeldinc.com/pdfs/Customer%20Loyalty.pdf
You build loyalty by…
* keeping touch with customers using email marketing , thank you cards and more.
* treating your team well so they treat your customers well.
* showing that you care and remembering what they like and don’t like.
* You build it by rewarding them for choosing you over your competitors.
* You build it by truly giving a damn about them and figuring out how to make them more success, happy and joyful.
In short, you build customer loyalty by treating people how they want to be treated.
================================================================
ps:
I also found a PDF file for this topic on Google.com, here's its address, please take a look
<<Customer Loyalty>> By Jill Griffin
at: http://www.altfeldinc.com/pdfs/Customer%20Loyalty.pdf
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