HOW DO YOU KNOW ABOUT HOTEL MANAGEMENT?
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你了解这家旅店的管理吗
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Unit 1 General Introduction to Hotel Management
Unit 2 Service and Quality Mangement
Unit 3 Human Resource Management in Hotel（I）
Unit 4 Human Resource Management in Hotel（II）
Unit 5 Marketion Management
Unit 6 Hospitality and Service Management
Unit 7 Accountion Management
Unit 8 Security and Hygiene Management
Unit 9 Magagement of Housekeeping Department
Unit 10 Management of Food and Beverage Department
Unit 11 Management of Recreation Department
Unit 12 Hotel Equipment Management
Unit 13 Hotel Management Information System
Unit 14 Hotel Management Information System
Unit 15 Operation of Hotel Groups
Unit 16 Case Study:Accor Group
Key to the Exercises
Unit 2 Service and Quality Mangement
Unit 3 Human Resource Management in Hotel（I）
Unit 4 Human Resource Management in Hotel（II）
Unit 5 Marketion Management
Unit 6 Hospitality and Service Management
Unit 7 Accountion Management
Unit 8 Security and Hygiene Management
Unit 9 Magagement of Housekeeping Department
Unit 10 Management of Food and Beverage Department
Unit 11 Management of Recreation Department
Unit 12 Hotel Equipment Management
Unit 13 Hotel Management Information System
Unit 14 Hotel Management Information System
Unit 15 Operation of Hotel Groups
Unit 16 Case Study:Accor Group
Key to the Exercises
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