Question

请高手帮我翻译一下，电子商务方面的，万分感谢！（请不要用网上翻译）

The increase in the number of unsatisfactory incidents involving customercontact employee characteristics and behaviors suggests that customer-contact employees are not well equipped to deal with customers in an on-line context。 It also suggests that the greater the physical separation between customer and customer-contact employee， the better must be the customer-contact employee’s communication skills and disposition。

Answer 1

关于与消费者直接接触的雇员在品格和行为上的不愉快事件有所增多，这表明与消费者接触的雇员没有并没有准备好以网络的方式与处理消费者的问题。同时也表明当消费者和与消费者接触的雇员的身体距离越远时，后者必须要有更强的交流能力和策略。