Question

淘宝卖家一直不发货，要求我退款，怎么投诉他

Answer 1

这不很简单吗。保留好旺旺聊天记录，就是卖家不发货，要求你退款的。然后听他的退款，等他同意过后，退款成功。在订单后面有投诉卖家的入口。一定好保留好聊天记录，后续淘宝介入，你可以上传凭证。投诉成功后，卖家会赔付你违约金的。手打，望...

Answer 2

淘宝卖家一直不发货要求我退款可以在我的淘宝-已买到的宝贝-投诉卖家。若投诉成立，天猫订单将按照订单支付货款金额的30%进行赔付给您天猫现金红包（其中最低不少于5元，最高不超过500元），淘宝订单，卖家需向买家支付实际成交金额的10%作为违约金，赔付金额最高不超过100元，最低不少于5元。投诉具体操作步骤如下：
（1）进入淘宝网首页。

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（2）点击我的淘宝。

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（3）点击已买到的宝贝。

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（4）进入已买到的宝贝。

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（5）找到订单点击投诉卖家。

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（6）选择服务类型。

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（7）选择投诉原因未按约定时间发货。

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（8）填写投诉说明上传凭证联系电话。

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（9）点击提交申请即可。

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参考资料：/consumerservice.taobao.com/self-help?spm=a21pu.8253647.0.0.7a7f480dmwmTFo#page=issue-detail&knowledgeId=6703468"target="_blank"title="淘宝网-卖家一直不发货，可以要求赔偿吗？">淘宝网-卖家一直不发货，可以要求赔偿吗？

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