Question

请英文达人帮我翻译这段讯息(急～)

亲爱的顾客

你的意见我们已经收到,针对订房问题以及预定酒店会议室问题,由於工作人员的工作疏失,造成您的不便,我们将进行酒店服务人员重新管理及培训,在此给您最诚挚的道歉
另外,关於客房毛巾问题经过我们了解,如今为响应全球环保议题,酒店表示支持态度,所以规定以减少更换客房换洗用具来做到环保工作,因我们未及时通知客人而造成您的不便,酒店再次向您真心道歉,并承诺将做出改进2也再次感谢您的来信,让我们有更好的进步机会,并真心希望您能再度光临,酒店将会给予你最好的服务

(以manager格式～是酒店反馈信！急～谢谢！)

用整句翻译器的请自重～

Answer 1

(用manager 个人的口吻写对客人显得重视）

Dear hotel guest,

I have received your letter regarding your experience with the room and conference room reservation at our hotel.

Please allow me this opportunity to apologize for the inconveniences you experienced during your stay. We will be taking actions to manage and provide additional training to our staff.

In addition, I have investigated the issue with the room towels. In support of our global environmental protection initiative, our hotel promotes environmental friendly activities which include reducing the amount of services of changing room towels.

Apparently we did not promptly notify our guests of this policy and caused inconveniences for you. Again, I would like to offer my sincere apology.

Thank you very much for bringing this to my attention. Your comments are important to the success of our hotel, as we rely on you, our guest, to tell us how we are doing and how we can better meet your needs.

I hope you will allow us the opportunity to serve your future lodging needs, as we would like the opportunity to provide you the level of service you expect from us.

Should you have any questions or additional comments, please do not hesitate to contact me.

Sincerely,

(Manager’s name)

** 猫迷英语专家团提供【Real。American。English。】

Answer 2

Dear Customer(如果有客人的名字，最好取代customer。用那人的名字，会让人觉得你们的态度认真)

we have received your feedback about room reservation and booking conference rooms. We are sorry for making troubles for you due to our workers` omission. We will retrain our staff in order to right the problems. Please accept our sincerest apologies.

In terms of towel case, as far as we investigate, that is to respond to global environmental protection. we do so by reducing the frequency of replacing daily articles. It is our fault that we have not noticed you in advance, please take anther apologies. we promise we will take measure to improve the quality of service. we look forward to seeing you again and provide you with the best service.

thanks for your letter.

best regards

XX宾馆

一定要用客户的名字，这个很关键。

Answer 3

Dear customer(亲爱的顾客)

Your opinion we have received, in view of the problems and booking hotel conference room reservation, because the staff job oversight, for the inconvenience, we will carry on the hotel service personnel to management and training, in this to you the most sincere apologies
(这是你的第一段话 太多了 我就不打了 是从"你的意见我们已经......道歉"
In addition, about room towel after we know, today in response to global environmental issues, the hotel said support attitude, so provisions to reduce change room change appliance to do environmental protection work, because we did not inform guest and for the inconvenience, the hotel once again to you sincere apology, and promised to make improvement 2.we also thank you again for your letter for us , we will have a better chance of progress, and sincerely hope that you can came here again, the hote we will give you the best service,

Answer 4

Dear Customer,
We have received your complaints about room reservation and the hotel conference hall fixing in advance.As a result of the negligence/careless mistakes of some of our workers , there was some trouble for you then. Therefore,we will supervise and train our hotel service staff strictly .Here please allow us to make the sincerest apology to you.
In addition,as for the towel in the hotel room,according to our knowledge,we take supportive
attitude to response to global environmental protection.So,carrying out environmental protection by replacing less the washings is requested, Again we make sincere apology to you for the inconvenience caused by failing to inform our customers. And we also promise that we will make improvement twice .Thanks again for your letter which give us the better chance to make improvement,Furthermore, we hope wholeheartedly that you can come again and we will offer you the best service.
祝你开心如意！O(∩_∩)O~~

Answer 5

Dear Mr. xxx,

Thank you for your letter of xx March 2012 regarding the reservation of our hotel rooms and conference room. Please accept our apologies for your frustrations and inconvenience caused by our staff’s errors. We agree that the usual high standards of our services were not met in this instance; we shall conduct a revamp on our management and training to prevent a similar incident in future.

With regard to the towel problem in the room, as a result of our investigation, the problem was apparently caused by our response to the global environment protection appeal, in which we reduce the replacement of towels and bed sheets of our guests. We sincerely apologize for not informing our guests duly as well as the inconvenience caused. We assure you that this will not happen again as we had already rectified the problem.

We would like to thank you again for your letter that gives us an opportunity to enhance our services. We sincerely look forward to having you as our esteemed guest again and assure you that we will render our best services to you.

_________________
Manager, xxxx Hotel.

【英语牛人团】