Question

求英语帝翻译！！！！

Together with the need to plan the scalability and flexibility of design objectives and tools to negotiate design achievements, the service design team had to consider the issue of participation, both on the staff and on the user side. This required focusing on ‘learning’ processes, supporting transparency of service processes and maintaining engagement and interest along the way.
The design approach facilitated this gradual change in the service culture of Regione Lombardia and facilitated a good level of engagement in the project by visualising the elements of the solution. Simulating the appearance and showing the need for some evidences and touch-points that were not considered in advance helped the design team to convince the public authority of the importance of a ‘design direction’ of all the aspects related to the interaction with users. The ability of the design-driven culture of sketching and making service ideas and processes visible was revealed as the most effective skill to promote and communicate the role and the potential impact of a service design culture in the redesign of public services.
From the initial stages, the design team was progressively involved in strategic phases of the design of the new service, taking part in the encounters with the network, participating in the ‘agenda of change‘ and in discussions about the policies behind the service design. This proves the effectiveness of clearly stated interaction design guidelines to drive and communicate the analysis and design of the new services. It also suggests the need to further develop a service interaction design approach that considers both the users and operators’ and that recognises the wider organisational and political processes needed to implement the required cultural change.

Answer 1

连同计划谈判设计成果的设计目标和工具的可扩展性和灵活性的需要，服务的设计团队不得不考虑参与的问题，对员工和用户端。这就要求侧重于“学习”过程，支持服务流程的透明度，维护沿途的参与和兴趣。
Regione伦巴第大区的服务文化的设计方法促进这种渐进的变化，并促进了该项目的可视化解决方案的组成部分的接触良好水平。模拟的外观和显示需要在事先不考虑一些证据和接触点，帮助设计团队，说服公共权力“的设计方向与用户的互动相关的所有方面的重要性。素描和可见的服务理念和流程的设计导向的企业文化的能力被发现的最有效的技能，以促进和沟通在重新设计公共服务的作用和服务设计文化的潜在影响。
从最初阶段，设计团队在设计新的服务战略阶段逐步参与，在与网络的接触部分，在“改革议程”，并参与讨论服务设计背后的政策。这证明明确指出交互设计准则的有效性，以推动和沟通的分析和设计新的服务。这也表明需要进一步发展服务的交互设计方法，考虑用户和运营商的承认需要更广泛的组织和政治进程，以实现所需的文化变革。

Answer 2

同时需要有计划的可扩展性和灵活性的设计目标和设计工具进行谈判成果，服务设计团队不得不考虑的问题的参与，对员工和用户侧。这需要注重学习的过程，支持透明的服务流程和保持接触和利息的路上。
该设计方法促进这种逐渐变化的服务文化区的伦巴第大区和促进良好的参与程度在工程可视化元素的解决方案。模拟的外观和显示需要一定的证据和接触点，并没有事先考虑帮助设计团队说服公众权威的重要性，一个设计方向的所有有关的方面与使用者的互动。有能力的设计为导向的文化、服务理念和写生过程可见发现的最有效的技术推广和交流的作用和潜在的影响，服务设计文化在重新设计公共服务。
从最初的阶段，设计团队是逐步参与战略阶段的设计的新服务，参加座谈会的网络，参与议程的变化，并讨论了政策背后的服务设计。这证明的效力，明确的交互设计准则驱动和沟通的分析和设计新的服务。它也表明，需要进一步发展服务的交互设计方法，既考虑了用户和运营商和认识到更广泛的组织和政治进程需要执行所需要的文化变革.