翻译一篇英文文章
Let’sstartoverSometimeago,IhadadirectexperienceofwhatIdescribeas“HighPerfotmanceCusto...
Let’s start over
Some time ago ,I had a direct experience of what I describe as “High Perfotmance Customer Service”It occurred on a Saturday, on a cold winter’s day in Torronto.
The weekend began,as with many other second-family situations,with my children visiting their mother.My wife ,Kate,and I had a weekend alone .Saturday was an exercise in leisure and tranquillity.We got up late,and everything in the day was a pleasurable three or four late.
After browing shops and galleries,we arrived at a prominent four-star hotel at around four o’clock in the afternoon,ready for a late lunch. The restaurant staff was most accommodating.Kate ordered a stir-fry of some sort, and when it arrived,the real adventure began.
Nestled neatly in Kste’s stir-fry was the tip of a finger from a latex glove.I called the waitress.”What is this?”Kate inquired with an appropriate level of indignation.
“T’m not sure,”replied the waitress as she whisked the plate away to the kitchen.
In less than a minute the waitress returned with the maitred.”Madame,we have made a dreadful mistake and apologize sincerely.”So far so good.”Let us start over,” the maltred contined.”Remove everything from the table,”he instructed the waitress.The waitress proceeded to remove everything-the wine ,the culery,my food,the tablecloth----everything!”Let us erase the memory,”said the maitred.
The table was reset,menus present,and new wine and food ordered.We were on our way once again to a fantastic lunch.
The maitred took a bad service impression and replaced it with an outstanding one.He did not the experience,but substituted a higher,richer one in its place.The food was good,the service superlative.This was theater.
And the meal was complimentary.
Richard Porter
Do it big,do it right and do it with style. 展开
Some time ago ,I had a direct experience of what I describe as “High Perfotmance Customer Service”It occurred on a Saturday, on a cold winter’s day in Torronto.
The weekend began,as with many other second-family situations,with my children visiting their mother.My wife ,Kate,and I had a weekend alone .Saturday was an exercise in leisure and tranquillity.We got up late,and everything in the day was a pleasurable three or four late.
After browing shops and galleries,we arrived at a prominent four-star hotel at around four o’clock in the afternoon,ready for a late lunch. The restaurant staff was most accommodating.Kate ordered a stir-fry of some sort, and when it arrived,the real adventure began.
Nestled neatly in Kste’s stir-fry was the tip of a finger from a latex glove.I called the waitress.”What is this?”Kate inquired with an appropriate level of indignation.
“T’m not sure,”replied the waitress as she whisked the plate away to the kitchen.
In less than a minute the waitress returned with the maitred.”Madame,we have made a dreadful mistake and apologize sincerely.”So far so good.”Let us start over,” the maltred contined.”Remove everything from the table,”he instructed the waitress.The waitress proceeded to remove everything-the wine ,the culery,my food,the tablecloth----everything!”Let us erase the memory,”said the maitred.
The table was reset,menus present,and new wine and food ordered.We were on our way once again to a fantastic lunch.
The maitred took a bad service impression and replaced it with an outstanding one.He did not the experience,but substituted a higher,richer one in its place.The food was good,the service superlative.This was theater.
And the meal was complimentary.
Richard Porter
Do it big,do it right and do it with style. 展开
2个回答
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Let’s开始
很久以前,我有什么的直接经验我在一冷的winter’s天描述,当在星期六, “High Perfotmance顾客Service”It发生了,在Torronto。
The周末开始了,以许多其他二家庭情况,当我的孩子拜访他们的母亲。我妻子, Kate和我有单独一个周末。星期六是在休闲和宁静的一锻炼。我们起来了后,并且一切在天是享受三或四晚。
After browing的商店和画廊,我们在一家突出的四星级旅馆到达了在四o’clock前后下午,为晚午餐准备。 餐馆职员是最包容的。Kate定购了搅动油煎某一排序,并且,当它到达了,真正的冒险开始了。
Nestled在Kste’s搅动整洁地油煎是一个手指的技巧从乳汁手套的。我叫waitress.”What是这?”Kate询问了与愤怒的一个适当级别。
“T’m不肯定, ”replied女服务员,她扫去板材到厨房。
In较少比到目前为止一切顺利女服务员返回与maitred.”Madame的一分钟,我们犯了一个令人恐惧的错误并且道歉sincerely.”。”Let我们开始, ” maltred contined.”Remove一切从桌, ”he指示女服务员。女服务员继续去除一切这酒, culery,我的食物,桌布----一切! ”Let我们删掉记忆, maitred的”said。 重新了设置The桌,当前菜单和新的被点的酒和食物。我们再次是在我们的途中对意想不到的午餐。 maitred的The采取了一个坏服务印象并且用一卓著一个替换它。他没有在它的地方经验,而是替代了一更高,更加富有一个。食物是好,服务最高级。这是剧院。
And膳食是赞美的。
Richard搬运工
Do它大,它纠正并且做它与样式。
很久以前,我有什么的直接经验我在一冷的winter’s天描述,当在星期六, “High Perfotmance顾客Service”It发生了,在Torronto。
The周末开始了,以许多其他二家庭情况,当我的孩子拜访他们的母亲。我妻子, Kate和我有单独一个周末。星期六是在休闲和宁静的一锻炼。我们起来了后,并且一切在天是享受三或四晚。
After browing的商店和画廊,我们在一家突出的四星级旅馆到达了在四o’clock前后下午,为晚午餐准备。 餐馆职员是最包容的。Kate定购了搅动油煎某一排序,并且,当它到达了,真正的冒险开始了。
Nestled在Kste’s搅动整洁地油煎是一个手指的技巧从乳汁手套的。我叫waitress.”What是这?”Kate询问了与愤怒的一个适当级别。
“T’m不肯定, ”replied女服务员,她扫去板材到厨房。
In较少比到目前为止一切顺利女服务员返回与maitred.”Madame的一分钟,我们犯了一个令人恐惧的错误并且道歉sincerely.”。”Let我们开始, ” maltred contined.”Remove一切从桌, ”he指示女服务员。女服务员继续去除一切这酒, culery,我的食物,桌布----一切! ”Let我们删掉记忆, maitred的”said。 重新了设置The桌,当前菜单和新的被点的酒和食物。我们再次是在我们的途中对意想不到的午餐。 maitred的The采取了一个坏服务印象并且用一卓著一个替换它。他没有在它的地方经验,而是替代了一更高,更加富有一个。食物是好,服务最高级。这是剧院。
And膳食是赞美的。
Richard搬运工
Do它大,它纠正并且做它与样式。
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让我们重新开始
前一段时间,我产生了直接的经验,我所描述的"高perfotmance客户服务" ,它发生在上周六,一个寒冷的冬天的一天,在torronto 。
本周末开始,因为与其他许多二手家庭情况,我的孩子们探望mother.my妻子凯特,我度过了一个周末。周六是一个运动休闲和tranquillity.we起身晚了,一切都在一天是一个愉快的三个或四个晚了。
褐变后,商店和画廊,我们走到了一个突出的四星级酒店约为下午4时,准备一晚午餐。餐厅的工作人员是最accommodating.kate下令快炒某种类型的,当它到达时,真正的冒险开始了。
坐落在整齐kste的快炒,是尖端的手指从一个乳胶glove.i称为女服务员。 "这是什么" ?凯特询问,在一个适当水平的愤慨。
" t'm不知道" ,回答女服务员因为她护送下板距离,以厨房。
在不到一分钟的女服务员回到与maitred "夫人,我们已经做了一个可怕的错误,并为此表示真诚道歉" ,所以至今尚算不错" ,让我们重新开始, " maltred contined "消除一切从表"他指示waitress.the女服务员接着,以消除一切-葡萄酒, culery ,我的食物,桌布----一切! "让我们抹去记忆,说: " maitred 。
该表是复位,菜单,目前,新酒和食品ordered.we人对我们的方式再次到一个神奇的午餐。
该maitred了一个坏的服务印象,而代之以一个优秀one.he没有经验,但取代更高,更丰富的一个,在其place.the食物的情况是好的,服务superlative.this是战区。
和吃饱肚子的互补性。
理查德波特
这样做的大,这样做是正确的和做的,它的风格。
前一段时间,我产生了直接的经验,我所描述的"高perfotmance客户服务" ,它发生在上周六,一个寒冷的冬天的一天,在torronto 。
本周末开始,因为与其他许多二手家庭情况,我的孩子们探望mother.my妻子凯特,我度过了一个周末。周六是一个运动休闲和tranquillity.we起身晚了,一切都在一天是一个愉快的三个或四个晚了。
褐变后,商店和画廊,我们走到了一个突出的四星级酒店约为下午4时,准备一晚午餐。餐厅的工作人员是最accommodating.kate下令快炒某种类型的,当它到达时,真正的冒险开始了。
坐落在整齐kste的快炒,是尖端的手指从一个乳胶glove.i称为女服务员。 "这是什么" ?凯特询问,在一个适当水平的愤慨。
" t'm不知道" ,回答女服务员因为她护送下板距离,以厨房。
在不到一分钟的女服务员回到与maitred "夫人,我们已经做了一个可怕的错误,并为此表示真诚道歉" ,所以至今尚算不错" ,让我们重新开始, " maltred contined "消除一切从表"他指示waitress.the女服务员接着,以消除一切-葡萄酒, culery ,我的食物,桌布----一切! "让我们抹去记忆,说: " maitred 。
该表是复位,菜单,目前,新酒和食品ordered.we人对我们的方式再次到一个神奇的午餐。
该maitred了一个坏的服务印象,而代之以一个优秀one.he没有经验,但取代更高,更丰富的一个,在其place.the食物的情况是好的,服务superlative.this是战区。
和吃饱肚子的互补性。
理查德波特
这样做的大,这样做是正确的和做的,它的风格。
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