Question

你好，我的N719系统更新安装失败，电脑上安装了kies3但是无法和手机连接成功。怎么办

Answer 1

您好：

根据您的描述，如果您的手机更新系统后无法正常开机需要通过KIES 对手机进行固件恢复，请按以下步骤操作（如果KIES3无法连接，建议您下载KIES 2.6的版本进行连接）：

1.点击弹出窗口的【紧急恢复】选项。（如未弹出，也可以点击Kies软件顶部的【工具】，选择【紧急固件恢复】。）（注：如未能生成恢复编码，建议您到就近的三星售后服务中心处理。）
2.点击【紧急恢复使用恢复编码】。
3.屏幕出现“某些设备的固件升级失败，是否需要现在执行固件紧急恢复”，点击【紧急恢复】。
4.在需要紧急恢复的设备列表中选择【紧急恢复使用恢复编码】。
5.输入恢复编码，然后点击【确认】。

6.屏幕将显示出设备名称，点击【紧急恢复】
如果上述操作仍然无法恢复，或者手机根本无法连接KIES，建议您选择就近的三星售后服务中心进行检测，具体情况以售后服务中心现场检测判定为准。三星服务中心具体位置请点击以下链接：http://www.samsung.com/cn/support/location/supportServiceLocation.do?page=SERVICE.LOCATION&cid=cn_ppc_support_service_repairnet_120522

欢迎您访问三星数字服务平台：http://support.samsung.com.cn/ask

Answer 2

运行KIES3，断开手机USB连接，重新安装驱动试试

Answer 3

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