Question

请帮忙翻译一下，大概意思要准确，谢谢ck

他们开始正式受理你提出来的claim，但之前我们没有签订任何赔款合同，正常来说，我司是不受理的。考虑到我们从09年合作至今，这次我们将视为特殊案件来处理你的 claim .
首先，我司不会接受和按照你所给金额来赔款。按照标准，当退货率超出6%以上，我司才赔偿超出不良率指标的产品。
其次，赔款金额是按照 我们签订的FOB价格+ customer shipping costs 为准。
最后，我们已经把你附件上所有的退货数量做了一份excel 表，请帮忙填写下退货产品的Serial Number 和reason.好让我们同事进行统计。

Answer 1

坦率说，我觉得你中文意思就存在逻辑混乱和指代不清的问题。按照你的原文翻译出来的东西越发会让人费解。
建议你再修改一下中文的指代，比如他们和我们、我司是否指同一方；以及其中逻辑分层的因果关系。
我在第一段后面增加了一些话以使得对方能正确理解。

Your claim has entered their official process. Considering the fact that there was no claim related contract terms signed btw us, our company shall not accept the claim by logic. However, we will handle your claim as a special case given the long cooperation history since the year 2009.But some of the conditions will stand even for such special case.
First of all, the amount of money you requested will not be acceptable. We will only compensate the surpass section if the rate of return is over 6%.
Secondly, the baseline for calculting the compensation shall be FOB+Shipping Cost
Last but not the least,we have summerized a excel sheet according your list of return, please fill in the serial number and the reason for return so that we can complete the summary.

Answer 2

They began to receive formal you mention claim, but before we have not signed anyindemnity contracts, normally, I Division is not accepted. Considering our cooperation so far from 09 years, this time we will be considered as a special case to handle yourclaim
First of all, our company will not accept and as you give money to claim. According to the standard, when the return rate is beyond 6%, our company is compensation beyond non-performing rate of index products.
Secondly, the amount of compensation is in accordance with our sign FOB price + customer shipping costs as the standard.
Finally, we have put your accessories all return quantity made a EXCEL table, pleasefill in the return of products Serial Number and reason. let us colleagues statistics.

Answer 3

They have officially accepted your proposed claim. But since previously we did not signed any reparation agreement, in normal case, we are not going to accept your claim. But considering our cooperation since 2009, we will treat this as a special case to deal with your claim.
First, we would not accept the reparation according to your proposed account, Under the standard practice, only the rejection rate exceeds 6%, will our company repartate the amount of exceeding part.
Second, the total repartation will be according to our agreed FOB price plus customer shopping cost.
And last, we have made an Excel table on all rejection number listed on your appendix. Please help to fill in the serial number and reason for each rejected products so that our colleagues can proceed with calculation.

Answer 4

They start to deal with your claim officially.Due to we didn't sign any contract on indemnity,we didn't accept such affair generally.With consideration of the long term cooperation between us since 2009,we'll tackle this claim as special case.
At first,we won't accept and pay that according to your wish.Accordingly,we'll repay for the lemon products if the Goods Rejected Rate is over 6%.
Secondly,the amount of repayment should be according to the FOB price and customer shipping costs.
At last,we have made an Excel sheet about all the rejected goods quantity.Please fill in it with the rejected products' Serial Number and reason for reject,by which my colleagues can summarize