Question

求英文翻译，谢谢，不要机翻，比较重要，满意会追加悬赏，感谢！！

随着物流业的发展，第三方物流正在成为现代物流的一个重要标志。作为服务类行业的第三方物流，伴随着企业自身的成长，企业对于客户关系管理的认识也随之改变，客户是企业利润的来源，如何进行客户关系管理受到了越来越多第三方物流企业管理人员的重视。客户关系管理(CRM)是现代管理科学与信息技术相结合的产物，是通过对客户详细资料进行深入分析，提高客户的满意度，从而提高企业竞争力的一种手段。本文以新邦物流为案例，介绍了客户关系管理在我国物流企业中的应用现状及存在的一些不足，并提出了一些客户关系管理的创新方法。本文的目的是通过对第三方物流企业客户服务的研究，为第三方物流企业改进客户服务水平以及完善服务流程提供有益的借鉴。通过对第三方物流企业客户服务特点的分析，研究了我国第三方物流企业客户服务的现状，指出了在第三方物流企业客户服务中存在的问题和不足，并给出了改进措施。

Answer 1

" As the development of the logistics industry, the Third Party Logistics (TPL) is becoming one of the important symbols of modern logistics. As a service industry, the TPL is growing with enterprise itself, of which the understanding to the Customer Relation Management (CRM) is also changing with it. Since customers are the resource of the corporate profit, how to carry out the CRM has been paid more and more attention by the management personnel of the TPL enterprises. Being the combination of the modern management science and information technology, the CRM is to improve the customers' satisfaction and further to enhance the competition of the enterprise by In-depth analysis to their detailed information. Taking Xinbang Logistics as the case study, this paper introduces the application status and weaknesses of CRM in the logistics industry of our country and proposes some innovation methods to the CRM. The purpose of this paper is to provide beneficial reference for the TPL enterprises to improve their service level as well as to perfect the service process by studing the customer service of the TPL enterprises. By analysing its characteristics, the status quo has been studied and the existing problems and shortages have been pointed out and improvement measures have also been given."

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Answer 2

With the development of the logistics ,the third party logistics（the 3P） has been an important symbol of the modern logistics.As the service industry of the the 3P,with the development of the enterprise ,whose understanding of the CRM has changed ,customers are the sourse of the profit .More and more administrator has realised that it is important to manage the customers relationship.CRM ,which combine the modern management science and information ,analysis the customer details ,to improve the customer satisfaction .This article reference the case of "xinbang express",describe the current situation of applycation of the CRM and its insignificances,and propose some new creative methods of the CEM.Through studying the service of the 3P，this article want to benifit the 3P enterprise and improve their service level and service processes.Through analysising the features of the logistics company,studying the current service condition ,this article point the problems and shortage of the customers service and provide some improvement measures.妈呀，累死了。。。。嘻嘻，纯手工哦