亚马逊索评邮件如何写
1、用词礼貌、真诚
顾客就是上帝，你的目的是索评，所以尽量让自己的用词礼貌、真诚一些，尽可能地让顾客感觉到舒服，如沐春风。
2、简短精炼
相信大多数人都不喜欢长篇大论的东西，所以尽可能用简短精炼的文字表达最真实的意愿，让客户不浪费过多的时间的同时清楚地知道你的目的。
3、提供附加价值
可以试着在索评邮件中给客户提供附加价值，比如产品的使用窍门，保养注意事项等，或者其他介绍产品功能的内容。
4、开放式提问
人与人之间最好的交流方式就是互动，写索评邮件时不要一味地陈述自己的观点，试着开放式提问，唤起客户回复的兴趣，让客户感觉跟朋友聊天一样。
5、告诉客户你的诉求
不要直接要求好评但要告知客户你的诉求，比如：期待您积极的评价等，用委婉的语气获取客户的好感与回应。
6、直接加入评论链接
从买家角度出发，为买家着想，最大化地给他们提供便利，直接在邮件中加入评论链接，而不是让有意愿留评的买家再去网页寻找链接。
7、向客户表达最大的诚意
告诉顾客“我们始终愿意真诚地为您服务，不论您有什么问题，我们都愿意为您解决”，让顾客感觉到顾客至上的感觉，增加好评几率，同时避免买家直接向亚马逊发起A-Z索赔。
亚马逊索评邮件模板
Hello Amazon Valued Customer,
Great news! (你的店铺名) order has been shipped. It left our warehouse earlier today on its way to you! You can expect it on your doorstep within the next (货物寄达天数) days (most likely sooner).
You made a great customer choice shopping with us. At (你的店铺名), we truly care about your customer experience and, just importantly, your product experience. We are 100% dedicated to your complete satisfaction. Feedback and Product Reviews help us provide you and all (你的店铺名) product and Amazon customers with a better product and service.
Leave Product Review: Product name 1
Leave Product Review: Product name 2
Leave Product Review: Product name 3
That’s it for now. We appreciate and value your business. If you have any questions or concerns please let us know. If you do not receive your item within (需送货天数) days, then please contact Amazon support here:
Amazon Customer Support
Best Regards,
(你的店铺名)
Customer Care Team
深圳市电速邮科技有限公司
2018-01-19 广告
Hello,
Thanks for your purchase, Order ID: {ORDERID}.
{image_product_link}
I am writing to concern whether you have received your item. Are you
satisfied with our products? If you have questions with your order,
before you leave a feedback, please contact us. We would try our best to
solve it. {contact_link}
Would it be convenient for you to
share your opinion with others by clicking the link below? Which would
be great encouragement for us.
{review_5star_link:Share your opinion here}
Please take a moment to rate us as a seller on the Amazon website.
Click here to {feedback_5star_link}
Your feedback will definitely inspire us to improve our service. We really need your supports.
Hope you can help us. Much appreciated.
Best regards,
Customer Service Team
{unsubscribe_link}
还有不同站点不同语言的邮件模板可参考速易特的索评邮件模板。
Hello *|buyer_name|*,
We noticed that your order was delivered recently. By nowyou’ve had a chance to try out your *|asin|*! I just wanted tomake sure everything went perfectly with your purchase!If you have any problem, please reply to this message so I can make it right for you.
*|order_id|**|order_time|*
We value and appreciate very much your compliments, suggestions orcomplaints in order to improve our services. it would be amazing if you couldleave us an honest review, Amazon customers rely heavily on reviews, yet sofew Amazon customers ever take the time to write them! If you do have time,it really helps our small business. You can simply click the link below and leaveus your valuable review
*|feedback_url|*
If by any chance that you're not satisfied, before leaving any negative review,please give us a chance to make it right and contact us so that we can help solveyour problem..
Thank you again for your understanding and continuous support.
Have a great day!Support Team
以上模板为酷鸟卖家助手系统中的模板之一，虽然有些消费者出于一些原因不喜欢写评论，但如果卖家能在邮件中为买家提供一些有价值的内容，并确保邮件内容在规则允许范围之内，消费者也有可能会给你留好评作为回报。如果你还在用手动发送邮件，或者对于索评邮件的撰写和发送还有不清楚的话，也可以使用专业的亚马逊索评软件来帮助你更轻松的提高留评率。
如酷鸟卖家助手的智能索评功能，拥有多种场景多种语言的邮件模板可供选择，自定义电邮时间帮你把握黄金时间点，向客户发送售后邮件，提高服务质量，同时模板中邀请客户给予留下评论，能够有效增加产品的获评率，从而提升产品权重，提高销量。
