Question

帮忙翻译一下下面的内容。谢谢了！

目前很多企业在客户服务方面仍然采用传统的人工管理方式，这种方式在数据的输入、查询、删除、修改等方面具有很大的局限性，导致客户服务人员不能及时了解客户的需求，不能为客户提供高质量的服务。本系统就是针对以上情况设计出来的。
本文所开发的客户服务管理系统是一个基于单机模式的综合信息管理系统。该系统所要完成的主要功能有：客户资料管理，帮助用户管理日益增多的客户资料；今日事务提醒，自动提醒客户服务人员今日应完成的服务项目；服务查询与跟踪，全程跟踪每项服务，可以随时查询服务的进展情况。客户投诉处理，负责客户投诉的接受、核实、登记、转交、协调、处理、反馈等工作。
本系统以Visual Basic 6.0为开发工具，以Access 2003为后台数据库。该系统具有界面美观大方，功能强大，图形界面丰富，操作方便等特点。该系统的数据库保证了数据的完整性、安全性和高效率性，从而提高了程序运行过程中获取数据、处理数据的完成速度。

Answer 1

At present many enterprises in customer service still using the traditional manual management approach that in the data input, query, delete, modify, and so has a lot of limitations, resulting in customer service staff can not understand customer needs, not for clients Provide high-quality services. The system is designed for the above situation.
This paper developed by the customer service management system is based on a single model of comprehensive information management system. To be completed by the system's main features are: customer information management, and help users manage an increasing number of customer information; Affairs reminded today, automatically remind the customer service staff should be completed today the service items; service enquiries and tracking, tracking each service, At any time for the progress of the case. Customer complaints handling, customer complaints received, verification, registration, transfer, coordination, processing, feedback, and so on.
The system to Visual Basic 6.0 for the development of tools to Access 2003 database for the background. The system interface is nice, powerful, rich graphical interface, easy to operate and so on. The system's database ensure data integrity, security and efficiency Shuaixing, thereby enhancing the operational procedures in the course of data acquisition, data processing speed of completion.

Answer 2

Currently a lot of business enterprise at customer service still adoption tradition of artificial management way, this kind of way is in the data of importation, search, delete, modification etc. have very big of limit sex, cause customer's attendant can't in time understanding the customer's need, can't provide for the customer Gao quality of service.This system is to to above circumstance's design come out.
This text development of customer service management the system be 1 according to list machine mode of comprehensive information management system.It's system's turn to want completion of the main function have:Customer data management, help customer management increase day by day of customer's data;Today business remind, auto remind customer attendant today should completion of service item;Service search with follow, whole distance follow each service, can at any time search service of make progress circumstance.The customer hurl tell processing and be responsible for customer hurl to tell of accept, pit solid, register, transmit, moderate, processing, feedback etc. work.
This system with Visual Basic 6.0 is development tool, with Access 2003 is backstage database.It's system's turn to have interface beauty generous, the function be strong, sketch interface abundant, operation convenience etc. characteristics.Should database assurance of the system the integrity, safety of data with efficiently straightforward, thus exaltation procedure circulate obtain a data in the process, processing data of completion speed.