Question

求英语翻译 中译英 谢谢

Tactical Level（Process part ）

Identity and evaluate the risks
管理风险
本行业的优秀O2O运营人才以及相应的管理人才供应不足。
这是O2O餐饮行业的普遍问题。管理层相对年轻，他们在具体的管理实战经验上缺乏经验；随着公司的发展，人才紧缺的问题会日益突出。
此风险出现概率高；（为行业普遍现象）影响较大。

Response：
1：自己培养，内部提拔。公司建立起自己的培训体系，让每位进入本司的员工可以得到专业 ，管理技能以及企业文化的培训。其后在日常工作中也引入定期培训制度。
2：高薪挖角，外部聘请。联合HR人力资源公司物色合适人选。

技术风险
Identity and evaluate the risks
平台每天处理大量订单，且都集中在中午，晚上的高峰期期间；此对我司的网络服务器的处理速度，下单软件的稳定性以及IT后勤保障提出很高的要求。
否则一旦发生IT故障或者系统不稳定，将直接影响公司的正常运营，以及影响客户的服务质量

RESPONSE：
1：定期更新本司的软件系统；做好系统的维护和资料的储备。
2：配备应急预案，建立满足Tier 4标准的备用的信息处理中心（Data Centre）和网络系统。当一处机房出现突发情况（断电，自然灾害，人为破坏）时，备用机房能保证本司正常服务客户不受影响。

Operational Level：

Identity and evaluate the risks
1：服务水平参差，难以保证服务品质
服务是一家企业可持续发展的基本要求。O2O外卖属于单次消费金额低，多次重复购买的行业；我们平台和消费者之间建立的是长期的合作关系。因此，良好的服务水平，愉悦的购买体验就是我们的核心服务。
而现实的情况是——行业人手的短缺，一线配送人员的更替频繁，使我司的品质控制承受压力。
此风险出现概率高；（为行业普遍现象）短期影响不大，可会窒碍本司的长远发展和不利于本司的核心竞争力（服务）的发展。

RESPONSE：
1：加强员工培训。定期开展岗前培训和在岗教育；包括技能的培训以及公司文化的教育。
2：建立品质监控室；使公司对服务质量的测评日常化，流程化和规范化。

Answer 1

Tactical Level - (Process part)
Identity and evaluate the risks
Risk management
Excellent O2O operation personnel of the industry and the corresponding management talent in short supply.
This is a common problem of O2O in the catering industry.The management is relatively young, their lack of experience in the specific management of actual combatexperience; with the development of the company, a shortage of personnel will become increasingly prominent.
The risk occurrence probability is high; (as the industrycommon phenomenon) great influence.
Response:
1: their own culture, internal promotion. The companyestablished its own training system, let each into the Division staff can receive professional training,management skills and corporate culture. Later in the daily work are also introduced into the regular training system.
2: external hire paid hire. Combined with HR Human Resources Inc looking for suitable candidates.
Technical risk
Identity and evaluate the risks
Platform process every day a large number of orders, andare concentrated in the noon, the peak during the night;the processing speed of our web server which, under a single software stability and IT logistics put forward very high request.
Otherwise, once IT fault or system instability, will directly affect the normal operation of the company, and the impact of customer service quality
RESPONSE:
1: the software system regularly update the division; to make the system maintenance and data reserve.
2: with the emergency plan, spare information processingcenter set up to meet the standard of Tier 4 (Data Centre)and network system. When the emergency room (a power,natural disasters, man-made destruction), spare room to ensure that the normal service is not affected by ourcustomers.
Operational Level:
Identity and evaluate the risks
1: the level of service vary, it is difficult to guarantee thequality of service
Service is the basic requirement of the sustainable development of an enterprise. Take out O2O belongs to the single consumption amount is low, repeatedly buyindustry; establish between our platform and the consumeris the long-term cooperative relationship. Therefore, a good level of service, pleasant shopping experience is our core service.
But the reality is the shortage of industry of staff, front-linedelivery personnel change frequently, so that the pressureof our quality control.
The risk occurrence probability is high; (as the industrycommon phenomenon) has little effect on short-term andlong-term development could stifle the division and is not conducive to the company core competitiveness (service)development.
RESPONSE:
1: to strengthen the staff training. Carry out regular training and in-service education; including skills training and company culture education.
2: to establish the quality control room; the daily companyevaluation on service quality, process and standardization.
双语对照