Question

请帮忙翻译这句话为英文？

您好，我们收到你的纠纷信息，但是我们没看懂你发来的信息内容。
这个订单没有物流跟踪信息是因为第一次寄的时候发的是香港小包，最近香港海关检查的很严格，没有通海关检查被退回来了，物流公司给我们转发了新加坡小包，我们问了物流公司，包裹已经寄出去了，没法退回来了。
能否先取消这个订单的纠纷，如果确实没收到货，我们会给您退回全款的，您看如何？
我们非常抱兼给您带来不便，同时也希望您的体谅理解，我们将非常感谢您！
新的跟踪号（新加波邮局）：RF167141820SG

Answer 1

Hello, we received your dispute information, but we don't understand you sent information content.
This order no logistics tracking information because the first time send is Hong Kong packet to send, the recent Hong Kong customs inspection is very strict, didn't pass the customs check was returned as undeliverable, logistics company give us forwarding the Singapore packets, we ask the logistics company, parcel has been sent out, can't come back.
Disputes can cancel the order first, if it confiscated the arrival of the goods, we will give you return full, how do you see?
And we are very inconvenient for you, also hope you understand understand, we will thank you very much!
The new tracking number (Singapore post office) : RF167141820SG

Answer 2

Hello, We have received your dispute information, but we did not understand the information you send to the content.
This order does not logistics tracking information is because the first time to send packets issued by the Hong Kong, Hong Kong has recently customs inspection is very strict, did not pass customs inspections to be returned, and logistics company in Singapore packet forwarded to us, we asked Logistics company, parcels have been sent to, and can not be returned to it.
Can disputes to cancel this order, if indeed confiscated arrival, we will give you full refund, and you see how?
We hold and for the inconvenience, but also hope you appreciate understanding, we would appreciate your!
The new tracking number (Singapore Post): RF167141820SG

Answer 3

Hello , We have received your dispute information, but we did not understand the information you send to the content .
This order does not logistics tracking information is because the first time to send packets issued by the Hong Kong , Hong Kong has recently customs inspection is very strict, did not pass customs inspections to be returned , and logistics company in Singapore packet forwarded to us , we asked Logistics company , parcels have been sent to , and can not be returned to it.
Can disputes to cancel this order , if indeed confiscated arrival, we will give you full refund , and you see how ?
We hold and for the inconvenience , but also hope you appreciate understanding, we would appreciate your !
The new tracking number ( Singapore Post ): RF167141820SG

Answer 4

To ensure that only you have access to your money, please set up a
payment password for verification purposes in Sub-Account Platform.

Answer 5

Dear Sir/Madam,
We have received your message of dispute, but we didn't get the point in it.
There is no logistics tracing for this order, because it was initially sent as a packet to Hong Kong, and was returned on failure to pass the customs check as it was very strict with Hong Kong customs recently, then the logistics company sent it again as a packet to Singapore. As we confirmed with the logistics company, the parcel has been sent out and can't be withdrawn.
I would suggest that you cancel this dispute first, if you do not receive the goods, we will give you full refund. What do you think?
We are so sorry for such inconveniences, and we will be very grateful to you for your understanding.
The new tracing number (Singapore Post Office) is: RF167141820SG