Question

请帮忙翻译这句话为英文？

您好，我们收到你的纠纷信息，但是我们没看懂你发来的信息内容。
这个订单没有物流跟踪信息是因为第一次寄的时候发的是香港小包，最近香港海关检查的很严格，没有通海关检查被退回来了，物流公司给我们转发了新加坡小包，我们问了物流公司，包裹已经寄出去了，没法退回来了。
能否先取消这个订单的纠纷，如果确实没收到货，我们会给您退回全款的，您看如何？
我们非常抱兼给您带来不便，同时也希望您的体谅理解，我们将非常感谢您！
新的跟踪号（新加波邮局）：RF167141820SG

Answer 1

您好，我们收到你的纠纷信息，但是我们没看懂你发来的信息内容。
这个订单没有物流跟踪信息是因为第一次寄的时候发的是香港小包，最近香港海关检查的很严格，没有通海关检查被退回来了，物流公司给我们转发了新加坡小包，我们问了物流公司，包裹已经寄出去了，没法退回来了。
能否先取消这个订单的纠纷，如果确实没收到货，我们会给您退回全款的，您看如何？
我们非常抱兼给您带来不便，同时也希望您的体谅理解，我们将非常感谢您！
新的跟踪号（新加波邮局）：RF167141820SG

Dear Sir or Madam,

We are so sorry to recieve your message of dispute but we couldn't quite understand the contents of your message.

There was no logistics tracing with this order because the original package was sent to Hong Kong but was returned due to failure to pass the customs check as it has been rather strict with the Hong Kong customs recently. Subsequently, the logistics company has sent the package to Singapore instead for us. We have inquried the logistics company and they said the parcel has already been sent out, which can no long be retrieved.

Would you mind withdraw your order dispute first and if you do not recieve your goods (in the next few days), we would be most happy to give you the refund in full. What do you say?

We are so sorry for any inconvenience it may have caused also would be most appreciated for your understanding.

The new order tracing number (Singapore Post Office) is: RF167141820SG

With best regards,

Yours Sincerely,

迟了几天，但希望还可以帮到你。

Answer 2

50% t/t(电汇，你可改成其他付款方式) down-payment after contract signed,50% T/T after acceptance with Buyer acceptance-form；
50%合同签订后预付，50%在验收并由买方出具验收报告后付；
我稍改了一下，因为这是比较严禁的说法，有时货到了，但是不合格对方要求付款，所以加上了出具验收报告；

The Seller promised to ship the goods（你们的货，可改） after receiving advance payment，7 days net；

All payment after being invoiced by HongKong invoice;
或楼上的简洁说法

Answer 3

Hello, we have received your dispute information, but we didn't understand the information you sent.

这个订单没有物流跟踪信息是因为第一次寄的时候发的是香港小包，最近香港海关检查的很严格，没有通海关检查被退回来了，物流公司给我们转发了新加坡小包，我们问了物流公司，包裹已经寄出去了，没法退回来了。

This order without logistics tracking information is because for the first time sent when the hair is Hongkong packet, the recent Hongkong customs is very strict, no sea off check was returned, the logistics company to forward the Singapore packet to us, we asked the logistics company, the parcel has been sent out, can't come back.

能否先取消这个订单的纠纷，如果确实没收到货，我们会给您退回全款的，您看如何？

Can you cancel this order dispute, if you do not receive the goods, we will give you back to the money, you see?

我们非常抱兼给您带来不便，同时也希望您的体谅理解，我们将非常感谢您！

We hold and the inconvenience to you, also hope you understand, we will be very grateful to you!

新的跟踪号（新加波邮局）：RF167141820SG

The new tracking number (Singapore Post Office): RF167141820SG

Answer 4

Answer 5

百度一下 ：英语在线翻译，可以全面准确的解答你的难题，支持多种语言，汉译英，英译汉 等等…… 很多。请采纳