Question

请帮忙翻译一下这段文字，谢谢！

To enhance anticipation and responsibility, each matter in public administration is approached as a so-called case, requiring a strict set of rules on how a matter is to be dealt with in a uniform and predictable manner. The case is the information-gathering unit, where the handling of the relevant data, stored in determinate fashion, is recorded in detail. Without breaking down the operations into such a system of cases, public sector administrators and professionals cannot be held responsible and citizens cannot anticipate how they are going to be treated by public bodies.

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Answer 1

为了增强可靠性与责任，公共部门中的每一事项被当做一门“案件”，拥有严格的关于如何系统并可预测的处理各个事项的规章。每一“案件”是一个信息集中的单元，其有关信息的处理被详细的按规定的存储好。如果不能将操作分解为这样一系列小的“案件”，公共部门和专业人士的职责就不能划分清楚，公民也难以预测他们在公众事项中会被如何对待。

不知道case翻译成哪个词比较恰当~