Question

淘宝退货详细流程

Answer 1

第一步：打开“手机淘宝”app。

/iknow-pic.cdn.bcebos.com/d1a20cf431adcbefead4817fa1af2edda2cc9fe3"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d1a20cf431adcbefead4817fa1af2edda2cc9fe3?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/d1a20cf431adcbefead4817fa1af2edda2cc9fe3"/>

第二步：打开后，点击右下角的“我的淘宝”。

/iknow-pic.cdn.bcebos.com/e4dde71190ef76c614d105529016fdfaaf51674c"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/e4dde71190ef76c614d105529016fdfaaf51674c?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/e4dde71190ef76c614d105529016fdfaaf51674c"/>

第三步：打开后，找到“代发货”，如下图，点击打开。

/iknow-pic.cdn.bcebos.com/d058ccbf6c81800aca597777bc3533fa828b470f"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/d058ccbf6c81800aca597777bc3533fa828b470f?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/d058ccbf6c81800aca597777bc3533fa828b470f"/>

第四步：打开后，找到要退款的商品打开。

/iknow-pic.cdn.bcebos.com/caef76094b36acafb050688571d98d1001e99c13"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/caef76094b36acafb050688571d98d1001e99c13?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/caef76094b36acafb050688571d98d1001e99c13"/>

第五步：打开后，找到“退款”，点击“退款”。

/iknow-pic.cdn.bcebos.com/7c1ed21b0ef41bd55145118d5cda81cb39db3db1"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/7c1ed21b0ef41bd55145118d5cda81cb39db3db1?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/7c1ed21b0ef41bd55145118d5cda81cb39db3db1"/>

第六步：点击“退款”后，找到“仅退款”点击；若你已收到货，要将商品退还给卖家。

/iknow-pic.cdn.bcebos.com/574e9258d109b3de51b11d11c1bf6c81800a4cb9"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/574e9258d109b3de51b11d11c1bf6c81800a4cb9?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/574e9258d109b3de51b11d11c1bf6c81800a4cb9"/>

第七步：选择退款原因。

/iknow-pic.cdn.bcebos.com/08f790529822720e6abf1b8376cb0a46f21fab52"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/08f790529822720e6abf1b8376cb0a46f21fab52?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/08f790529822720e6abf1b8376cb0a46f21fab52"/>

第八步：在退款说明处，再次填写原因，点击提交。

/iknow-pic.cdn.bcebos.com/279759ee3d6d55fbee598f5f60224f4a20a4dd28"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/279759ee3d6d55fbee598f5f60224f4a20a4dd28?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/279759ee3d6d55fbee598f5f60224f4a20a4dd28"/>

第九步：提交好后，就会如下图所示，等待卖家退款。

/iknow-pic.cdn.bcebos.com/e850352ac65c1038dbe937bbbf119313b07e8930"target="_blank"title="点击查看大图"class="ikqb_img_alink">/iknow-pic.cdn.bcebos.com/e850352ac65c1038dbe937bbbf119313b07e8930?x-bce-process=image%2Fresize%2Cm_lfit%2Cw_600%2Ch_800%2Climit_1%2Fquality%2Cq_85%2Fformat%2Cf_auto"esrc="https://iknow-pic.cdn.bcebos.com/e850352ac65c1038dbe937bbbf119313b07e8930"/>

扩展资料：

淘宝店铺是指所有淘宝卖家在淘宝所使用的旺铺或者店铺，淘宝旺铺是相对普通店铺而诞生的，每个在淘宝新开店的都是系统默认产生的店铺界面，就是常说的普通店铺。而淘宝旺铺（个性化店铺）服务是由淘宝提供给淘宝卖家，允许卖家使用淘宝提供的计算机和网络技术，实现区别于淘宝一般店铺展现形式的个性化店铺页面展现功能的服务。

资料来源：/consumerservice.taobao.com/self-help?spm=a21pu.8253647.0.0.5e7d480dDALcD5#page=detail&knowledgeId=1120931"target="_blank"title="只支持选中一个链接时生效">淘宝网—自助服务—如何申请退款