请帮忙翻译一下，意思要准确，谢谢
1. 根据12年8月-13年12月的退货数据显示，计算得出我司产品的退货率约为2.64%，并没有达到退货5%标准。
2. 通过产品的serial number，我们发现52T的不良率较高，但在后期的几个月里有所好转，因为当时我们已经将制定相关的改善计划，针对产品的主要问题进行改善，已经明显降低了不良数量的发生。
3. 由于我们双方在之前都没有签订退货合同，我司在程序上无法对客户进行赔偿，并且贵司提出的赔款金额是按照零售价*数量的计算方式来进行索赔的。我司是无法接受。
对于以上分析，我们尚未达到赔款的条件，我们建议尽快双方签订一份退货协议，来保障双方的合法利益，一旦我司的产品达到退货标准，我司将按照合同上的条款来进行赔偿。 展开
Base on the data of rejects you have previouly provided, we had categorised then according to product models and further analyse it to arrives at below conclusions.
According to the data between Aug-12 to Dec-13 indicates that, our reject rate was 2.64%, it has not exceed the 5% requirement to call for a reject.
Based on the Serial Number, we noticed that 52T had higher NG, but it improved at the last few months, this was because we had implemented corrective measurements toward the key issues, these measures had shown positive results.
Due to the fact that there was never any agreement on Reject Compensation, we therefore are not obligated to these kind of claim. Moreover, your claim was calculated using the Retail Price, it is absolutely unacceptable.
In view of the above, it was premature for compensation, May we suggest that a Reject and Compensation Cluase be included into our contract quicly in order to protect the interest of both of us, so that once our product failure rate reaches our agreed benchmark, we could compensate your loses according to the contract.
According to the rejected goods data you sent,we company has analyzed on this kind of products separately.The outcome is as below:
With the display of rejected goods' data from August in 2012 to December in 2013,the rejection rate of our products is about 2.64 via calculation which didn't achieve the standard--5%.
Through our products' serial number,we found the defect rate of 52T is higher among them.But it's better in the later several months.Cause during that time we had made related plan for improvement for the main problems of relevant products,the defect products decreased
Because both we didn't sign contract on goods rejection.We company can't compensate to customers according to the regulation.Besides the manner of compensation amount should be caculated by retail price multiply the goods quantity can't be accepted but which is your application.
In a word,we didn't meet the condition for compensation.I suggest we should sign a contract on goods' rejection to gurantee our mutual legal rights.Once we meet the condition on goods' rejection,the compensation would be made by us according to the terms in that contract on good's rejection.
1, Based on your sales return data from Aug.2012 to Dec.2013, we calculate that sales return ratio of our goods is 2.64%, lower than the specified ratio of 5%.
2, We found that fraction defective of 52T is pretty high by examining serial numbers. But the condition was improved during the final several months , since we made an improvement program to fix the main problems of the goods. It turns out to be effective, remarkably reducing the fraction defective.
3, We wouldn't compensate you procedurally since we haven't yet signed any sales return contract. Moreover, we wouldn't accept the amount of compensation you claim, becuase it's calculated based on retail price × numbers.
Based on the above analysis, the compensation conditions haven't been fulfilled. We suggest signing a sales return contract between us as soon as possible to protect our lawful rights and interests. We'll compensate you in accordance with contract terms, when our goods fulfill the sales return conditions.
