Question

客户收到样品后不满意 应该如何处理 英文要怎么回答

Answer 1

1. 首先对客人表示一下歉意

   we are sorry to your negative feedback about the samples

2. 然后问他们具体的不满意的地方/ 尺寸？功能？表面

        Can you tell us the unsatisfied points for the samples? Size? Feature? Finish?

3. 如果有可能的话，请提供细节的样品需求的参数给我们。

        If possible, can you send us the detail spec for the samples needed?

4. 最后，我们会尽快提交新的样品

        we will submit new samples as soon as possible.